Senior Systems Engineer - Jira Administration

Senior Systems Engineer – Jira Administration

Purpose

Manage and maintain internally developed/vendor supplied tools/software to be used in software engineering process in Pearson
Administer, maintain, and operate the tools with service excellence
Tool support escalation to aid junior members of the team with a focus on Jira as the subject matter expert (SME)
Perform technical triage and troubleshooting across all technology layers
Upgrade / patch any tool suites that may need to be patched to the latest release
Drive tools towards continuous improvement

Accountability

Installation, configuration, development, debugging and support of Atlassian tools (Jira, Confluence, Stash)
Configure and maintain the production JIRA Services
Support and troubleshoot JIRA
Work with JIRA to enable custom workflows, fields, dashboards, and reports
Create and manage complex JIRA components including project workflows, screen schemes, permission scheme and notification schemes in JIRA
Being proactive in analyzing application logs, debugging performance related issues, etc
Help guide and maintain the organization of data in Confluence
Setting up customized Jira Projects, Workflows, Post function
Manage various dev tools, testing tools, and monitoring tools
Ensure systems are stable and available and that user issues are addressed in a timely manner
Discover opportunities to improve the workflow of daily tasks and lead efforts to drive improvements in team efficiency

Key Technical Competencies

Excellent working knowledge of Atlassian products (Jira, Confluence and Stash)
Excellent understanding of JIRA and Confluence workflows, permission schemes, notification schemes, screens schemes, etc.
Good working knowledge in Linux and Windows environment
Good working knowledge of components of applications like Apache, Tomcat, MySql.
Experience in automation scripts for application maintenance, monitoring using scripting languages (Perl, Python, Ruby, Shell)
Experience in plugin development of Jira, Confluence, Stash
Experience with version control systems (SVN, CVS, Git, Perforce)

Pearson Profile Competencies

A seasoned, experienced professional with a full understanding of area of specialization.
Resolves a wide range of issues in creative ways.
Receives assignments in the form of objectives with goals and the process by which to meet goals.
Recommends changes to policies and establishes procedures that affect immediate organization(s)
Exposure to Agile methodologies
Ability to work independently with minimal guidance in a fast-paced environment
Strong work ethic with good time management and the ability to work with diverse teams
Strong analytical and organizational skills, including the proven ability to adapt to a dynamic project environment and manage multiple projects simultaneously

Education, Qualifications and background

Bachelor's degree in related field and/or a combination of sufficient relevant project experience and proven track record of delivery.
Minimum 5+ years experience in Systems or Application Development required

Preferred Qualifications, Knowledge and Experience

5+ years of experience in IT in a large enterprise
5+ years of experience in tools administration
Experience with application life-cycle management software
Experience with web architecture (e.g. Apache, Tomcat, HAProxy)
Experience with build automation and dependency management tools (e.g. Jenkins, Hudson, Ant, Maven, Nexus, NPM)
Knowledge of virtualization (e.g. vSphere, vCenter, vCloud)
Knowledge of IT operations process frameworks (e.g. ITIL, DevOps)
Knowledge of networking, NFS, and SAN technologies
Knowledge of SQL DB (e.g. MySql, Postgre, Oracle)
Knowledge of Orchestration Tools (e.g. Puppet, Chef, Rundeck, Nibiru, Electric Commander)
Proficient in Microsoft Office suite products