EUS Desk side engineer

 

Careers in IT Sector

 

Leading multinational IT Sector currently looking out for candidates for the following position: 

EUS Desk Side Engineer

 

Roles and responsibilities

 

1. Providing end user support for desktops, laptops, printers, scanners and any other end user related assets for incidents reported or service request fulfillment
2. Ensure resolutions given are acceptable for the users.
3. Carry out the above support tasks within the timelines agreed with the support of correct use of internal systems/tools/resources etc
4. Record & update trouble tickets/service requests with resolution information in a timely , accurate and clear manner. Provide root cause analysis on need basis
5. Ensure calls / emails are responded as per SLAs defined.
6. Escalate unresolved issues/requests to the appropriate teams; including IBM based research groups, Microsoft support, vendor support, etc.
7. Adhere to the predefined guidelines of incident management /ticket resolution process
8. Ensure strict adherence to all other internal and customer governed processes and procedures/best practices for effective service delivery
9. Support any other specially assigned task/s on need basis

 

Basic skills required

1. A minimum of 3 year with at least 1 year as senior desktop support engineer in a remote and onsite support environment.
2. MCSA (Microsoft Certified System Administrator )
3. Good Knowledge in Windows Platforms, Hands-on working experience in MS Windows 2000/2003/XP/ Vista / Win 7 / Win 8, MS Office 2000/2003/XP/2007/2010/2013,MS Internet Explorer, Antivirus Utilities, performance management utilities.
4. Experience with wintel based workstations & laptops, printers, scanners, office automation software, network connectivity, and messaging software, preferably Outlook express and/or Lotus Notes.
5. Proficient in using MS Office tools.
6. Proficient with Blackberry & Lotus Traveler.
7. Exposure to telephonic trouble shooting  
8. Competence in Microsoft Windows Desktop use.
9. Windows XP / Vista / Win 7 / Win 8 OS troubleshooting.
10. Excellent IT skills and a sound working knowledge of PC platforms.
11. Broadband, dialup or leased line based internet connectivity trouble shooting.
12. Email service based on Lotus Notes and other proprietary software troubleshooting.
13. Office utility tools, antivirus tools, personal firewall tools or other business productivity tools troubleshooting.
14. Good knowledge in Networking, Internet Protocols and Wi-Fi.
15. Basic Knowledge in Networking LAN/WAN)
16. Basic Knowledge in Hardware base troubleshooting.

 

Further team member should also focus on following which is considered key in addition to above

1. Effective communicator (written , verbal skills)
2. Quick learner, flexible and supportive for operational env
3. Interpersonal skills
4. Problem solving and diagnostic skills
5. Telephonic skills
6. Team working skills
7. Customer centric attitude

NOTE: Kindly state the position applied for in the subject of your mail.

 

If you are up for the challenge please e-mail your resume to nayomi.perera@randstad.in

 

Randstad is the second largest HR services provider in the world.

Randstad Lanka Pvt Ltd.

Floor No. 07, BoC Merchant Tower,

No. 28 St. Michaels Rd, Colombo – 03.

Tel: 011 2392269