Provide advice on travel destinations, options, be able to offer accurate and effective fares etc. Arrange travel for business and vacation customers. Determine customers’ needs and prefer- ences, such as schedules and costs. Plan and arrange complete tour packag- es, excursions, and day trips as per customer’s needs and budget. Be able to work extended hours, during holidays to cater to customer needs and inquiries Follow-up on outstanding payments. To handle re-booking, re-routing and refunds. To be able to work closely with the other departments to ensure smooth function of the department.