Systems Engineer – Backup/Storage

Pearson is the world's leading education company. From pre-school to high school, early learning to professional certification, our curriculum materials, multimedia learning tools and testing programs help to educate millions of people worldwide - more than any other private enterprise. Pearson Lanka is a subsidiary of Pearson Global.Pearson Lanka is a leading provider of software development and remote infrastructure management services to multiple technology groups across Pearson.Its 500+ (and growing) member team based out of the Colombo office at Orion City is a core part of Pearson’s global Learning Technologies organization. Pearson Lanka provides software development & management services to Pearson Teams North America and Australia.

 

Accountabilities/Responsibility

  • Provide support services for Storage & Backup Systems.
  • Experience with documenting processes and procedures
  • Provide input and support for infrastructure and application development projects that require Backup infrastructure.
  • Provide on-call assistance for data center operations.
  • Maintenance of storage/VLTs/ Tape libraries and associated software at top levels of performance by monitoring version upgrades and maintenance releases to ensure that environment is optimally configured.
  • Consults with other internal IT teams (database administrators, systems administrators, application engineers) on storage & backup solutions.
  • Works within change management process to ensure that outages are scheduled to minimize impact on clients, but still maintain all hardware and software at optimal levels.
  • Maintains relationships and coordinate with multiple vendors (IBM, Veritas, EMC)
  • Tape/Disk based backup, restoration and audit responsibilities.

 

Technical Competency

  • Experience as a Storage & Backup Administrator (3yrs).
  • Manage the backup and restoration of systems using Tivoli Storage Manager (TSM).
  • Install, maintain, update and administer TSM.
  • Daily corporate backups using TSM software and monitoring of schedules for failed and missed backups.
  • Fine-tune and troubleshoot TSM environment for optimal performance and resolve complex issues in a timely manner.Diagnose TSM platform issues (server and client side) and provide Support in complex, business-critical environment including physical and virtual infrastructure.
  • Manage the backup and restoration of systems using Veritas NetBackup/ EMC Networker.
  • Knowledge of storage administration and the concepts of file systems, disk partitions, mounts, quotas, mirroring and sizing.
  • Expert with storage sizing, performance, and high availability.
  • Evaluates and applies software/firmware upgrades and support packs as required to solve production problems and/or ensure compliance and system integrity.

 

Non-Technical Competency

  • Should have very good verbal & written communication skills.
  • Should be willing to work on extended and irregular hours when required.
  • Strong self-starter, motivated to help TEAM in their deliverables.
  • Ability to work on multiple simultaneous tasks in parallel and prioritize between them
  • Ability to work with minimal supervision.
  • Ability to be flexible and adapt to any given situation.
  • Ability to perform multiple tasks concurrently.
  • Excellent organizational and time management skills.
  • Excellent analytical and problem-solving skills.
  • Experience with security best practices and remediation.

 

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