Senior Software Engineer
Senior Software Engineer
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Job Purpose
Supporting and development of Pearson’s ServiceNow environment as part of the ServiceNow Operations team. A strong focus on keeping to and enforcing standard processes whilst delivering quality customer service.
Key Responsibilities and Measures
•Supporting the various Pearson business units by resolving incidents, changes, problems and requests raised for ServiceNow and associated customised products.
•Enhancing the environment by working together with the wider development team working in agile methodology. Responsible for customizing the ServiceNow software. This includes development, configuration changes, workflows, and scripting. This also includes integrations to other platforms and applications from or to ServiceNow.
• Helsinki Upgrade
•ZenDesk Decomm (transition Finance, Procurement,Supply Chain, Tuition, etc teams onto ServiceNow)
•Migrate HR SN instance onto Global SN instance
•Automate key processes (SN onboarding, JML, Product Onboarding, etc)
•Review requirements and provide solutions that meet both the technical and business needs
•Development of the platform configuration and/or process from the stakeholders' future need
•Enhancing current or adding new functionality to the platform by developing and implementing solutions that have a user-centric focus
•Day to day support for existing features and functionality
•Manage operational escalations to ServiceNow via the HI customer portal.
•Provide assistance on best practice approaches to development team.
•Key part of the team to provide platform wide activities such as regular version upgrades and cloning.
•Proactive monitoring to improve system performance.
•Proactive knowledge gain of new the features and modules in ServiceNow.
Outcomes
•Incidents, changes, requests and problems resolved in a timely manner.
•Stable ServiceNow environment
•Successful enhancements deployed to the production environment.
•KPI reporting.
EDUCATION and/or EXPERIENCE
Individual should possess a Bachelor’s degree in Computing or Information Technology/Management. Individuals who have a Bachelor’s degree in Mathematics, Physical Sciences, or a specialization in the Engineering field will also be considered. Minimum four (4) years of experience in software engineering and design and preferably some experience in a leadership role.
Essential skills, qualifications and experience
- Experience of any ITSM tool and knowledge of ITIL
- Experience with Java, Basic Linux, NodeJS, Jelly Scripting, JQuery, JavaScript, XML. HTML 5, PowerShell Scripting, Bootstrap and Crontab
- ·System Integrations
- Ability to resolve L3 issues where customizations require coding amendment.
- Ability to produce enhancements and customizations requiring coding changes
- Strong organizational skills, attention to detail and the ability to handle multiple projects simultaneously while meeting deadlines.
Desirable skills, qualifications and experience
- ITIL Foundation v3
- Experience with ServiceNow, ServiceNow Discovery tools, ITIL & general ITSM
- 2+ years experience with ServiceNow architecture, development, and administration
- ServiceNow System Administration formal education, i.e. Basic and or Advanced System Administration
- ServiceNow CMDB experience
Apply Here: https://pearson.taleo.net/careersection/ex/jobdetail.ftl?job=1618143