<p><img alt="" src="/logo/0000000233/260_PMO.JPG" style="height:300px; width:882px" /></p> <p><strong><span style="font-size:16px"><span style="font-family:verdana,geneva,sans-serif">Senior Software Engineer</span></span></strong></p> <p> </p> <p><span style="font-family:verdana,geneva,sans-serif"><span style="font-size:12px">At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.</span></span></p> <p> </p> <div> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif"><span style="font-size:14px"><strong>Job Purpose</strong></span></span></span></p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Supporting and development of Pearson’s ServiceNow environment as part of the ServiceNow Operations team. A strong focus on keeping to and enforcing standard processes whilst delivering quality customer service.</span></span></p> <p> </p> <p><span style="font-size:14px"><span style="font-family:verdana,geneva,sans-serif"><strong>Key Responsibilities and Measures</strong></span></span></p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">•Supporting the various Pearson business units by resolving incidents, changes, problems and requests raised for ServiceNow and associated customised products.</span></span></p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">•Enhancing the environment by working together with the wider development team working in agile methodology. Responsible for customizing the ServiceNow software. This includes development, configuration changes, workflows, and scripting. This also includes integrations to other platforms and applications from or to ServiceNow.</span></span></p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">• Helsinki Upgrade</span></span></p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">•ZenDesk Decomm (transition Finance, Procurement,Supply Chain, Tuition, etc teams onto ServiceNow)</span></span></p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">•Migrate HR SN instance onto Global SN instance</span></span></p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">•Automate key processes (SN onboarding, JML, Product Onboarding, etc)</span></span></p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">•Review requirements and provide solutions that meet both the technical and business needs</span></span></p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">•Development of the platform configuration and/or process from the stakeholders' future need</span></span></p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">•Enhancing current or adding new functionality to the platform by developing and implementing solutions that have a user-centric focus</span></span></p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">•Day to day support for existing features and functionality</span></span></p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">•Manage operational escalations to ServiceNow via the HI customer portal.</span></span></p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">•Provide assistance on best practice approaches to development team.</span></span></p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">•Key part of the team to provide platform wide activities such as regular version upgrades and cloning.</span></span></p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">•Proactive monitoring to improve system performance.</span></span></p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">•Proactive knowledge gain of new the features and modules in ServiceNow.</span></span></p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Outcomes</span></span></p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">•Incidents, changes, requests and problems resolved in a timely manner.</span></span></p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">•Stable ServiceNow environment</span></span></p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">•Successful enhancements deployed to the production environment.</span></span></p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">•KPI reporting.</span></span></p> <p> </p> </div> <div> <div><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif"><strong><span style="font-size:14px">Qualifications</span></strong></span></span></div> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif"><strong>EDUCATION and/or EXPERIENCE</strong></span></span></p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Individual should possess a Bachelor’s degree in Computing or Information Technology/Management. Individuals who have a Bachelor’s degree in Mathematics, Physical Sciences, or a specialization in the Engineering field will also be considered. Minimum four (4) years of experience in software engineering and design and preferably some experience in a leadership role.</span></span></p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Essential skills, qualifications and experience</span></span></p> <ul> <li><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Experience of any ITSM tool and knowledge of ITIL</span></span></li> <li><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Experience with Java, Basic Linux, NodeJS, Jelly Scripting, JQuery, JavaScript, XML. HTML 5, PowerShell Scripting, Bootstrap and Crontab</span></span></li> <li><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">·System Integrations</span></span></li> <li><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Ability to resolve L3 issues where customizations require coding amendment.</span></span></li> <li><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Ability to produce enhancements and customizations requiring coding changes</span></span></li> <li><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Strong organizational skills, attention to detail and the ability to handle multiple projects simultaneously while meeting deadlines.</span></span><br /> <br /> </li> </ul> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif"><span style="font-size:14px"><strong>Desirable skills, qualifications and experience</strong></span></span></span></p> <ul> <li><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">ITIL Foundation v3</span></span></li> <li><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Experience with ServiceNow, ServiceNow Discovery tools, ITIL & general ITSM</span></span></li> <li><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">2+ years experience with ServiceNow architecture, development, and administration </span></span></li> <li><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">ServiceNow System Administration formal education, i.e. Basic and or Advanced System Administration</span></span></li> <li><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">ServiceNow CMDB experience</span></span><br /> <br /> </li> </ul> <p><strong><span style="font-size:16px">Apply Here: https://pearson.taleo.net/careersection/ex/jobdetail.ftl?job=1618143</span></strong></p> </div>