SCCM Specialist
SCCM Specialist
Accountabilities/Responsibility
- Provide expert level support to Design and Global Operations teams with respect to end user devices and associated capability both within educational establishments and throughout Pearson.
- Implementation of technology deployments, operating system builds, software distributions, software upgrades, patching and other end user system updates across the managed device estate.
- Implementation of solutions to automate systems and processes.
- Create and maintain operating system builds, equipment standards and supporting documentation for users.
- Management of personal incident and request queues calls to ensure that Service Level Agreement (SLA) targets are met.
- Prioritize workflows, recommend key decisions, and manage assigned project communication to team via team meetings and line management
- Maintain technology, processes and policies to enable the use of employee owned devices securely on the company network
Technical Competency
- More than 4 years of experience in Microsoft SCCM support (2007 onwards)
- Microsoft Windows XP, Windows 7,8/8.1, 10 operating systems and respective component support
- Windows Server 2003 / 2008 / 2012 operating systems and respective component support
- 2 years of Microsoft Active Directory deployment experience
- Direct break/fix and troubleshooting support for SCCM topologies
- Experience in SCCM database backup and restore procedures
- WSUS SCCM integration
- Understanding of TSQL
- Operating System Registry Hives
- SCCM technical design and implementation
- Powershell, VB and SQL scripting experience and knowledge
- Working knowledge in Apple Mac operating systems
- Experience with Casper Suite
- Experience in BitLocker and other encryption technologies
Non - Technical Competency
- Should have very good verbal & written communication skills
- Ability to lead smaller teams to achieve a common goal
- Ability to make sound decisions in critical situations
- Should be able to carry out expected tasks without supervision
- Should be willing to work on extended and irregular hours when required
- Ability to present to internal audiences and excellent communication skill
- Excellent analytical and problem-solving skills
- Ability to work efficiently in a fast paced environment
- Should be comfortable in working under pressure when required
Educational & Professional Qualifications
- Should possess a bachelor’s degree or equivalent in Computer Science, Engineering or any other relevant field
- MCTS - Administering and Deploying System Center 2012 Configuration Manager
- Microsoft Certified IT Professional (MCITP)
- Microsoft Certified Solutions Associate - (MCSA) - Desktop Infrastructure
- Microsoft Certified Solutions Expert - (MCSE) - Desktop Infrastructure
- Microsoft Certified Solutions Expert - (MCSE) - Private Cloud
- ITIL Foundation is preferred
Please submit your CV through this link: http://pearsonlankavacancies.peopleshr.com/