<p> </p> <p><img alt="" src="/logo/0000000233/2302_TEES sr Lead header.jpg" style="height: 278px;width: 622px;"/></p> <p><span><span style="color: rgb(34, 34, 34);">SCCM Specialist</span></span></p> <p><span><span><strong>Accountabilities/Responsibility</strong></span></span></p> <ul> <li><span><span>Provide expert level support to Design and Global Operations teams with respect to end user devices and associated capability both within educational establishments and throughout Pearson.</span></span></li> <li><span><span>Implementation of technology deployments, operating system builds, software distributions, software upgrades, patching and other end user system updates across the managed device estate.</span></span></li> <li><span><span>Implementation of solutions to automate systems and processes.</span></span></li> <li><span><span>Create and maintain operating system builds, equipment standards and supporting documentation for users.</span></span></li> <li><span><span>Management of personal incident and request queues calls to ensure that Service Level Agreement (SLA) targets are met.</span></span></li> <li><span><span>Prioritize workflows, recommend key decisions, and manage assigned project communication to team via team meetings and line management</span></span></li> <li><span><span>Maintain technology, processes and policies to enable the use of employee owned devices securely on the company network</span></span></li> </ul> <p><strong>Technical Competency</strong></p> <ul> <li><span><span>More than 4 years of experience in Microsoft SCCM support (2007 onwards)</span></span></li> <li><span><span>Microsoft Windows XP, Windows 7,8/8.1, 10 operating systems and respective component support</span></span></li> <li><span><span>Windows Server 2003 / 2008 / 2012 operating systems and respective component support</span></span></li> <li><span><span>2 years of Microsoft Active Directory deployment experience</span></span></li> <li><span><span>Direct break/fix and troubleshooting support for SCCM topologies</span></span></li> <li><span><span>Experience in SCCM database backup and restore procedures</span></span></li> <li><span><span>WSUS SCCM integration</span></span></li> <li><span><span>Understanding of TSQL</span></span></li> <li><span><span>Operating System Registry Hives</span></span></li> </ul> <ul> <li><span><span>SCCM technical design and implementation</span></span></li> <li><span><span>Powershell, VB and SQL scripting experience and knowledge</span></span></li> <li><span><span>Working knowledge in Apple Mac operating systems</span></span></li> <li><span><span>Experience with Casper Suite</span></span></li> <li><span><span>Experience in BitLocker and other encryption technologies</span></span></li> </ul> <p><strong>Non - Technical Competency</strong></p> <ul> <li><span><span>Should have very good verbal & written communication skills</span></span></li> <li><span><span>Ability to lead smaller teams to achieve a common goal</span></span></li> <li><span><span>Ability to make sound decisions in critical situations</span></span></li> <li><span><span>Should be able to carry out expected tasks without supervision</span></span></li> <li><span><span>Should be willing to work on extended and irregular hours when required</span></span></li> <li><span><span>Ability to present to internal audiences and excellent communication skill</span></span></li> <li><span><span>Excellent analytical and problem-solving skills</span></span></li> <li><span><span>Ability to work efficiently in a fast paced environment</span></span></li> <li><span><span>Should be comfortable in working under pressure when required</span></span></li> </ul> <p><strong>Educational & Professional Qualifications</strong></p> <ul> <li><span><span>Should possess a bachelor’s degree or equivalent in Computer Science, Engineering or any other relevant field</span></span></li> <li><span><span>MCTS - Administering and Deploying System Center 2012 Configuration Manager</span></span></li> <li><span><span>Microsoft Certified IT Professional (MCITP)</span></span></li> <li><span><span>Microsoft Certified Solutions Associate - (MCSA) - Desktop Infrastructure</span></span></li> <li><span><span>Microsoft Certified Solutions Expert - (MCSE) - Desktop Infrastructure</span></span></li> <li><span><span>Microsoft Certified Solutions Expert - (MCSE) - Private Cloud</span></span></li> <li><span><span>ITIL Foundation is preferred</span></span></li> </ul> <p><span style="color: rgb(34, 34, 34);">Please submit your CV through this link: </span><a href="http://pearsonlankavacancies.peopleshr.com/" style="color: rgb(0, 101, 204);">http://pearsonlankavacancies.peopleshr.com/</a></p>