Quality Assurance Executive

Job Title- Quality Assurance Executive

Our Client-Is a leading BPO in Sri Lanka

Qualifications and experience

·         Two years of call center customer care experience, preferably in a technical environment.

·         Strong knowledge of customer care processes and techniques.

• Fluency in English

Job Role

·         Participates in design of call monitoring formats and quality standards.

·         Performs call monitoring and provides trend data to site management team.

·         Uses quality monitoring data management system to compile and track performance at team and individual level.

·         Monitors email customer contacts.

·         Participates in customer and client listening programs to identify customer needs and expectations.

·         Provides actionable data to various internal support groups as needed.

·         Coordinates and facilitates call calibration sessions for call center staff.

Job Title- Quality Assurance Executive

Our Client-Is a leading BPO in Sri Lanka

Qualifications and experience

·         Two years of call center customer care experience, preferably in a technical environment.

·         Strong knowledge of customer care processes and techniques.

• Fluency in English

 

 

Those interested and meet requirements can mail us your resumes stating the position applied for in the subject field to "jobs@jobs4u.lk" Or chat us with WhatsApp through 0712445447. Contact 0114389808 for more details.

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