<p><strong>Job Title- Quality Assurance Executive</strong></p> <p><strong>Our Client-Is a leading BPO in Sri Lanka</strong></p> <p><strong>Qualifications and experience</strong></p> <p>· <strong>Two years of call center customer care experience, preferably in a technical environment.</strong></p> <p>· <strong>Strong knowledge of customer care processes and techniques.</strong></p> <ul> <li><strong>Fluency in English</strong></li> </ul> <p><strong>Job Role</strong></p> <p>· <strong>Participates in design of call monitoring formats and quality standards.</strong></p> <p>· <strong>Performs call monitoring and provides trend data to site management team.</strong></p> <p>· <strong>Uses quality monitoring data management system to compile and track performance at team and individual level.</strong></p> <p>· <strong>Monitors email customer contacts.</strong></p> <p>· <strong>Participates in customer and client listening programs to identify customer needs and expectations.</strong></p> <p>· <strong>Provides actionable data to various internal support groups as needed.</strong></p> <p>· <strong>Coordinates and facilitates call calibration sessions for call center staff.</strong></p> <p><strong>Job Title- Quality Assurance Executive</strong></p> <p><strong>Our Client-Is a leading BPO in Sri Lanka</strong></p> <p><strong>Qualifications and experience</strong></p> <p>· <strong>Two years of call center customer care experience, preferably in a technical environment.</strong></p> <p>· <strong>Strong knowledge of customer care processes and techniques.</strong></p> <ul> <li><strong>Fluency in English</strong></li> </ul> <p> </p> <p> </p> <p>Those interested and meet requirements can mail us your resumes stating the position applied for in the subject field to<strong> <span style="color: #b22222;">"jobs@jobs4u.lk"</span> Or chat us with <span style="color: #008000;">WhatsApp</span> through <span style="color: #008000;">0712445447</span>. Contact 0114389808 for more details.</strong></p> <p>Like us on <strong>Facebook <span style="color: #0000ff;">https://www.facebook.com/jobs4u.lk</span></strong> for instant job updates and live chat assistance</p> <p>Connect with us on LinkedIn https://www.linkedin.com/pub/jobs4u-career-services/30/771/844</p> <p><strong>No.11 1/1, Haig Road, Colombo-4</strong></p> <p> </p>