Office assistant/ Admin
Company Profile: A creative agency
Working Days: Monday- Friday (With weekends for certain days)
Working Hours: 9.00 AM- 6.00PM with flexible working Hours.
- Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
- Update customer information in the customer service database during and after each call
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
- Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers
- Flexible work hours and to be present in photography sets / productions when necessary.