Lead Consultant- Dynamic 365 CRM
Job Summary
As a member of the CRM and Marketing Automation team you will be responsible for the design,development and QA of Microsoft Dynamics 365 CRM/XRM-based solutions (including Field Service, Professional Services Automations and Marketing Automation) to meet customer’s business objectives.
This role will not only include hands-on development, but working collaboratively with senior on-shore staff and where appropriate customer stakeholders to:
• optimize business process design and the use of standard MS Dynamics 365 capabilities
• consistently implement and leverage MS Dynamics 365 using best development and implementation methodologies.
• Develop the technical skills base, output and processes of the Sri Lankan/Offshore development team
The optimization of the quality, output and timeliness of work performed by the Sri Lankan / Offshore development team is a key responsibility for this role. This includes providing technical direction, training and mentorship to other development staff, specification development and interpretation, code review, testing and quality assurance of work product.
Responsibilities
• Design, development, testing, deployment and support for CRM/XRM solutions utilsing the Microsoft Dynamics CRM platform.
• Configuration services to meet the customer’s requirements using Microsoft Dynamics CRM Customization Tools, Workflow Tool, or SDK.
• The optimization of the quality, output and timeliness of work performed by the Sri Lankan / Offshore development team is a key responsibility for this role.
• Providing technical direction, training and mentorship to other development staff, specification development and interpretation, code review, testing and quality assurance of work product.
• Assist in the allocation/distribution of work to other development resources
• Provide configuration and development estimates.
• Understand the functional capabilities and limitations for out of the box functionality as well as custom code
• Design and integrate business processes and data flows between CRM applications and otherapplications, such as back office/ERP applications
• Develop and implement data conversion and testing plans
• Provide technical support to existing CRM clients
• Maintain compliance with Microsoft development standards and Microchannel development and source code practices
• Promotes the mission and values of Microchannel
Knowledge/Skills
• Commitment to customer satisfaction and achieving referencability
• Strong analytical and problem-solving skills
• Ability to provide technical leadership to the Sri Lankan offshore development team
• Ability to work in a collaborative team environment in an “off-shore” environment
• Excellent English language communication skills – written and verbal
• Agile Development experience (especially SCRUM)
• Self-Starter with ability to handle multiple tasks and shifting priorities
• Disciplined, organised, punctual.
• Thinks clearly and calmly under pressure
• Investigates problems to establish real or underlying causes
• Solves complex problems with creative solutions
• Learns new concepts quickly and thoroughly
Software & IT Skills Required:
• 4+ years of Dynamics CRM Development experience is required (latest version preferred)
• CRM development or integration best practices
• CRM forms, views, workflows, plugins and reports development
• Technical specification documentation
• Experience developing plug-ins and interfaces with other systems
• 4+ years of CRM SDK and Developers Toolkit
• 6+ years of Programming languages – C#, VB.net, ASP.NET, HTML, JavaScript, VSTO, Silverlight
• Data migration experience and integration mappings using SQL Integration Services, Scribe or Web Services
• 6+ years of MS SQL Server
• SQL Reporting Services preferred
• Strong experience with front end development (HTML 5, CCS 3, JavaScript, JQuery)
• Hands on experience of analysis in a web development environment
• Good understanding of sales management, marketing, and/or customer service processes
• Desirable experience with Project Services Automation, Field Services and ADX Studio.
Education & Qualifications:
• Bachelors degree in IT, computer science, or equivalent
• Microsoft Dynamics CRM certifications required
Performance Indicators
• Personal Billing Utilisation.
• Work quality and compliance with development estimates
• Customer satisfaction / feedback
• Compliance with MicroChannel Services software development standards and practices.
Send your CV to , redcherrieshr@gmail.com
Call :0774713878
