<p>Lead Consultant- Dynamic 365 CRM </p><p style="font-size: 18px;"><span class="s12" style="font-size: 11px;text-decoration: underline;"><b>J</b></span><span class="s12" style="font-size: 11px;text-decoration: underline;"><b>ob Summary</b></span></p><p class="s14" style="font-size: 18px;"><span class="s13" style="font-size: 11px;">As a member of the CRM and Marketing Automation team you will be responsible for </span><span class="s13" style="font-size: 11px;">the </span><span class="s13" style="font-size: 11px;">design</span><span class="s13" style="font-size: 11px;">,</span><span class="s13" style="font-size: 11px;">develop</span><span class="s13" style="font-size: 11px;">ment </span><span class="s13" style="font-size: 11px;">and QA </span><span class="s13" style="font-size: 11px;">of</span><span class="s13" style="font-size: 11px;"> Microsoft Dynamics</span><span class="s13" style="font-size: 11px;"> 365</span><span class="s13" style="font-size: 11px;"> CRM</span><span class="s13" style="font-size: 11px;">/XRM</span><span class="s13" style="font-size: 11px;">-based </span><span class="s13" style="font-size: 11px;">s</span><span class="s13" style="font-size: 11px;">olutions</span><span class="s13" style="font-size: 11px;"> (including Field Service, Professional Services Automations and Marketing Automation)</span><span class="s13" style="font-size: 11px;"> to meet </span><span class="s13" style="font-size: 11px;">customer’s </span><span class="s13" style="font-size: 11px;">business objectives. </span></p><p class="s15" style="font-size: 18px;"><span class="s13" style="font-size: 11px;">This role will not only include hands-on development, but working </span><span class="s13" style="font-size: 11px;">collaboratively </span><span class="s13" style="font-size: 11px;">with</span><span class="s13" style="font-size: 11px;"> senior on-shore staff and</span><span class="s13" style="font-size: 11px;"> </span><span class="s13" style="font-size: 11px;">where appropriate </span><span class="s13" style="font-size: 11px;">customer stakeholders to</span><span class="s13" style="font-size: 11px;">:</span></p><div class="s17" style="font-size: 18px;"><span class="s16" style="font-size: 12px;">• </span><span class="s13" style="font-size: 11px;">optimize </span><span class="s13" style="font-size: 11px;">business process design and the use of standard MS Dynamics 365 capabilities</span></div><div class="s17" style="font-size: 18px;"><span class="s16" style="font-size: 12px;">• </span><span class="s13" style="font-size: 11px;">consistently</span><span class="s13" style="font-size: 11px;"> implement and leverage MS Dynamics 365 using best development and implementation methodologies.</span></div><div class="s17" style="font-size: 18px;"><span class="s16" style="font-size: 12px;">• </span><span class="s13" style="font-size: 11px;">Develop the technical skills base, output and processes of the Sri Lankan/Offshore development team</span></div><p class="s15" style="font-size: 18px;"> </p><p class="s15" style="font-size: 18px;"><span class="s13" style="font-size: 11px;">The optimization of the quality, output and timeliness of work performed by the S</span><span class="s13" style="font-size: 11px;">ri Lankan / Offshore development team is a key responsibility for this role. This includes providing technical direction</span><span class="s13" style="font-size: 11px;">, training</span><span class="s13" style="font-size: 11px;"> and mentorship to other development staff,</span><span class="s13" style="font-size: 11px;"> specification development and interpretation,</span><span class="s13" style="font-size: 11px;"> code review, testing and quality assurance of work product.</span></p><p class="s18" style="font-size: 18px;"> </p><p style="font-size: 18px;"><span class="s12" style="font-size: 11px;text-decoration: underline;"><b>Responsibilities </b></span></p><div class="s20" style="font-size: 18px;"><span class="s19" style="font-size: 10px;">• </span><span class="s9" style="font-size: 11px;"></span><span class="s9" style="font-size: 11px;">Design, develop</span><span class="s9" style="font-size: 11px;">ment</span><span class="s9" style="font-size: 11px;">, testing, deployment </span><span class="s9" style="font-size: 11px;">and support for CRM/XRM solutions utils</span><span class="s9" style="font-size: 11px;">ing the Microsoft Dynamics CRM platform. </span> </div><div class="s21" style="font-size: 18px;"><span class="s19" style="font-size: 10px;">• </span><span class="s13" style="font-size: 11px;"></span><span class="s13" style="font-size: 11px;">Configur</span><span class="s13" style="font-size: 11px;">ation services to meet the customer’s</span><span class="s13" style="font-size: 11px;"> requiremen</span><span class="s13" style="font-size: 11px;">ts using Microsoft Dynamics</span><span class="s13" style="font-size: 11px;"> </span><span class="s13" style="font-size: 11px;">CRM C</span><span class="s13" style="font-size: 11px;">ustomization Tool</span><span class="s13" style="font-size: 11px;">s,</span><span class="s13" style="font-size: 11px;"> Workflow Tool, or SDK</span><span class="s13" style="font-size: 11px;">.</span> </div><div class="s22" style="font-size: 18px;"><span class="s19" style="font-size: 10px;">• </span><span class="s13" style="font-size: 11px;">The optimization of the quality, output and timeliness of work performed by the Sri Lankan / Offshore development team is a key responsibility for this role. </span></div><div class="s22" style="font-size: 18px;"><span class="s19" style="font-size: 10px;">• </span><span class="s13" style="font-size: 11px;">Pr</span><span class="s13" style="font-size: 11px;">oviding technical direction, training and mentorship to other development staff, specification development and interpretation, code review, testing and quality assurance of work product.</span></div><div class="s22" style="font-size: 18px;"><span class="s19" style="font-size: 10px;">• </span><span class="s13" style="font-size: 11px;">Assist in the allocation/distribution of work to other development resources</span></div><div class="s23" style="font-size: 18px;"><span class="s19" style="font-size: 10px;">• </span><span class="s13" style="font-size: 11px;"></span><span class="s13" style="font-size: 11px;">Provide configuration and development estimates.</span> </div><div class="s23" style="font-size: 18px;"><span class="s19" style="font-size: 10px;">• </span><span class="s13" style="font-size: 11px;"></span><span class="s13" style="font-size: 11px;">Understand the functional capabilities and limitations for out of the box functionality as well as custom code</span> </div><div class="s23" style="font-size: 18px;"><span class="s19" style="font-size: 10px;">• </span><span class="s13" style="font-size: 11px;">Design and integrate business processes and data flows between CRM applications and other</span><span class="s13" style="font-size: 11px;">applications, such as back office/ERP applications</span></div><div class="s23" style="font-size: 18px;"><span class="s19" style="font-size: 10px;">• </span><span class="s13" style="font-size: 11px;">Develop </span><span class="s13" style="font-size: 11px;">and implement </span><span class="s13" style="font-size: 11px;">data conversion and testing </span><span class="s13" style="font-size: 11px;">plans</span></div><div class="s23" style="font-size: 18px;"><span class="s19" style="font-size: 10px;">• </span><span class="s13" style="font-size: 11px;">Provide technical support to existing CRM clients</span></div><div class="s23" style="font-size: 18px;"><span class="s19" style="font-size: 10px;">• </span><span class="s13" style="font-size: 11px;">Maintain compliance with Microsoft development standards and Microchannel development and source </span><span class="s13" style="font-size: 11px;">code practices</span></div><div class="s24" style="font-size: 18px;"><span class="s19" style="font-size: 10px;">• </span><span class="s13" style="font-size: 11px;">Promotes the mission and values of Microchannel</span></div><p class="s25" style="font-size: 18px;"> </p><p class="s25" style="font-size: 18px;"><span class="s12" style="font-size: 11px;text-decoration: underline;"><b>Knowledge/Skills</b></span><span class="s12" style="font-size: 11px;text-decoration: underline;"><b> </b></span></p><div class="s23" style="font-size: 18px;"><span class="s19" style="font-size: 10px;">• </span><span class="s13" style="font-size: 11px;">Commitment to customer satisfaction and achieving referencability</span></div><div class="s23" style="font-size: 18px;"><span class="s19" style="font-size: 10px;">• </span><span class="s9" style="font-size: 11px;">Strong analytical and problem-solving skills </span></div><div class="s23" style="font-size: 18px;"><span class="s19" style="font-size: 10px;">• </span><span class="s13" style="font-size: 11px;">Ability to provide technical leadership to the Sri Lankan offshore development team</span></div><div class="s23" style="font-size: 18px;"><span class="s19" style="font-size: 10px;">• </span><span class="s13" style="font-size: 11px;">Ability to work in a collaborative team environment</span><span class="s13" style="font-size: 11px;"> in an “off-shore” environment</span></div><div class="s23" style="font-size: 18px;"><span class="s19" style="font-size: 10px;">• </span><span class="s13" style="font-size: 11px;">E</span><span class="s13" style="font-size: 11px;">xcellent</span><span class="s13" style="font-size: 11px;"> English language</span><span class="s13" style="font-size: 11px;"> communication skills</span><span class="s13" style="font-size: 11px;"> – written and verbal</span></div><div class="s23" style="font-size: 18px;"><span class="s19" style="font-size: 10px;">• </span><span class="s13" style="font-size: 11px;">Agile Development experience (especially SCRUM)</span></div><div class="s23" style="font-size: 18px;"><span class="s19" style="font-size: 10px;">• </span><span class="s13" style="font-size: 11px;">Self-Starter with ability to handle multiple tasks and shifting priorities</span></div><div class="s23" style="font-size: 18px;"><span class="s19" style="font-size: 10px;">• </span><span class="s13" style="font-size: 11px;">Disciplined, organised, punctual.</span></div><div class="s23" style="font-size: 18px;"><span class="s19" style="font-size: 10px;">• </span><span class="s13" style="font-size: 11px;">Thinks clearly and calmly under pressure</span></div><div class="s23" style="font-size: 18px;"><span class="s19" style="font-size: 10px;">• </span><span class="s13" style="font-size: 11px;">Investigates problems to establish real or </span><span class="s13" style="font-size: 11px;">underlying</span><span class="s13" style="font-size: 11px;"> causes</span></div><div class="s23" style="font-size: 18px;"><span class="s19" style="font-size: 10px;">• </span><span class="s13" style="font-size: 11px;">Solves complex problems with creative solutions</span></div><div class="s23" style="font-size: 18px;"><span class="s19" style="font-size: 10px;">• </span><span class="s13" style="font-size: 11px;">Learns new concepts quickly and thoroughly</span></div><p class="s26" style="font-size: 18px;"> </p><p class="s26" style="font-size: 18px;"><span class="s12" style="font-size: 11px;text-decoration: underline;"><b>Software & IT Skills Required</b></span><span class="s9" style="font-size: 11px;">: </span></p><div class="s28" style="font-size: 18px;"><span class="s27" style="font-size: 10px;">• </span><span class="s13" style="font-size: 11px;">4+ years of Dynamics CRM Development experience is required (latest version preferred)</span></div><div class="s30" style="font-size: 18px;"><span class="s29" style="font-size: 10px;">• </span><span class="s13" style="font-size: 11px;">CRM development or integration best practices</span></div><div class="s30" style="font-size: 18px;"><span class="s29" style="font-size: 10px;">• </span><span class="s13" style="font-size: 11px;">CRM forms, views, workflows</span><span class="s13" style="font-size: 11px;">, plugins</span><span class="s13" style="font-size: 11px;"> and reports development</span></div><div class="s30" style="font-size: 18px;"><span class="s29" style="font-size: 10px;">• </span><span class="s13" style="font-size: 11px;">Technical specification documentation</span></div><div class="s30" style="font-size: 18px;"><span class="s29" style="font-size: 10px;">• </span><span class="s13" style="font-size: 11px;">Experience developing plug-ins and interfaces with other systems</span></div><div class="s23" style="font-size: 18px;"><span class="s19" style="font-size: 10px;">• </span><span class="s13" style="font-size: 11px;">4+ years of CRM SDK and Developers Toolkit</span></div><div class="s23" style="font-size: 18px;"><span class="s19" style="font-size: 10px;">• </span><span class="s13" style="font-size: 11px;">6+ years of Programming languages – C#, VB.net, ASP.NET, HTML, JavaScript, VSTO, Silverlight</span></div><div class="s23" style="font-size: 18px;"><span class="s19" style="font-size: 10px;">• </span><span class="s13" style="font-size: 11px;">Data migration experience and integration mappings using SQL Integration Services, Scribe or </span><span class="s13" style="font-size: 11px;"> </span><span class="s13" style="font-size: 11px;">Web Services</span></div><div class="s30" style="font-size: 18px;"><span class="s29" style="font-size: 10px;">• </span><span class="s13" style="font-size: 11px;">6+ years of MS SQL Server</span></div><div class="s30" style="font-size: 18px;"><span class="s29" style="font-size: 10px;">• </span><span class="s13" style="font-size: 11px;">SQL Reporting Services preferred</span></div><div class="s23" style="font-size: 18px;"><span class="s19" style="font-size: 10px;">• </span><span class="s13" style="font-size: 11px;">Strong experience with front end development (HTML 5, CCS 3, JavaScript, JQuery)</span></div><div class="s23" style="font-size: 18px;"><span class="s19" style="font-size: 10px;">• </span><span class="s13" style="font-size: 11px;">Hands on experience of analysis in a web development environment</span></div><div class="s23" style="font-size: 18px;"><span class="s19" style="font-size: 10px;">• </span><span class="s13" style="font-size: 11px;">Good </span><span class="s13" style="font-size: 11px;">understanding of</span><span class="s13" style="font-size: 11px;"> sales management, marketing, and/or customer </span><span class="s13" style="font-size: 11px;"></span><span class="s13" style="font-size: 11px;">service</span><span class="s13" style="font-size: 11px;"> </span><span class="s13" style="font-size: 11px;">processes</span></div><div class="s23" style="font-size: 18px;"><span class="s19" style="font-size: 10px;">• </span><span class="s13" style="font-size: 11px;">Desirable experience with Project Services Automation, Field Services and ADX Studio.</span></div><p class="s26" style="font-size: 18px;"><span class="s31" style="font-size: 11px;text-decoration: underline;"><b>Education</b></span><span class="s31" style="font-size: 11px;text-decoration: underline;"><b> & Qualifications</b></span><span class="s32" style="font-size: 11px;">:</span></p><div class="s23" style="font-size: 18px;"><span class="s19" style="font-size: 10px;">• </span><span class="s13" style="font-size: 11px;">Bachelors degree in</span><span class="s13" style="font-size: 11px;"> IT,</span><span class="s13" style="font-size: 11px;"> computer science, </span><span class="s13" style="font-size: 11px;">or equivalent</span></div><div class="s23" style="font-size: 18px;"><span class="s19" style="font-size: 10px;">• </span><span class="s13" style="font-size: 11px;">Microsoft Dynamics CRM certifications required</span></div><div class="s23" style="font-size: 18px;"><p><br/></p></div><p style="font-size: 18px;"><span class="s12" style="font-size: 11px;text-decoration: underline;"><b>Performance Indicators</b></span></p><p style="font-size: 18px;"> </p><div class="s35" style="font-size: 18px;"><span class="s34">• </span><span class="s9" style="font-size: 11px;">Personal </span><span class="s9" style="font-size: 11px;">Billing </span><span class="s9" style="font-size: 11px;">Utilisation</span><span class="s9" style="font-size: 11px;">.</span></div><div class="s35" style="font-size: 18px;"><span class="s34">• </span><span class="s9" style="font-size: 11px;">Work quality and compliance with development estimates</span></div><div class="s35" style="font-size: 18px;"><span class="s34">• </span><span class="s9" style="font-size: 11px;">Customer </span><span class="s9" style="font-size: 11px;">satisfaction</span><span class="s9" style="font-size: 11px;"> </span><span class="s9" style="font-size: 11px;">/ feedback</span></div><div class="s35" style="font-size: 18px;"><span class="s34">• </span><span class="s9" style="font-size: 11px;">Compliance with MicroChannel Services software development standards and practices.</span></div><div class="s35" style="font-size: 18px;"><p><br/></p><p>Send your CV to , redcherrieshr@gmail.com</p><p>Call :0774713878</p></div><p style="font-size: 18px;"> </p>