CUSTOMER SERVICE REPRESENTATIVE

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Applications Close: Thu, 24 Oct 2019

Duties:

-Call customer to inform Customer's on loan pick up/pending loan
-Answering Phone calls incoming and outgoing
-Answering chat in all social media accounts
-Encoding of payments discrepancies
-Solving complaints from customers feedback.
-Accountable for any resolution for customer;s verification from the products.
-Create the best script and provide more innovation to customer service department team.
-Explain the disputation experience weekly to the team leader.

-Correct customer misunderstandings on product policies and terms.

-Diffuse tension from bad customer experiences with the application.

-Establish and maintain caring relationships with customers

Required Education, Skills, and Qualifications

Requirements:

-Strong problem-solving, negotiation, and conflict resolution skills

-Fast at typing and working with modern, digital technology

-Excellent communication skills, both verbally and in writing

-Willingness to work a flexible and variable schedule

-Patient and able to handle customer complaints or misunderstandings

-Strong work ethic, punctual, accountable, and team player

-Quick learner, creative, intellectually curious and unafraid to ask questions

-Able to multi-task and work on multiple projects simultaneously

-Readily accepts feedback and incorporates changes into behavior

-Desire to go above and beyond job requirements to deliver an excellent customer experience and create capacity-building change for the company

-Fresh graduates are welcome to apply.

  • Required language(s): English, Sinhala
  • Better have related work experience.
  • Preferably specialized in Banking/Financial Services or equivalent.

Job Type: Full-time

Experience:

  • call center: 1 year (Preferred)
  • Customer Service Representative: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)

Education:

  • Senior High School (Preferred)

Language:

  • Sinhala(Preferred)


Apply Now
Applications Close: Thu, 24 Oct 2019