CUSTOMER SERVICE REPRESENTATIVE
-Call customer to inform Customer's on loan pick up/pending loan
-Answering Phone calls incoming and outgoing
-Answering chat in all social media accounts
-Encoding of payments discrepancies
-Solving complaints from customers feedback.
-Accountable for any resolution for customer;s verification from the products.
-Create the best script and provide more innovation to customer service department team.
-Explain the disputation experience weekly to the team leader.
-Correct customer misunderstandings on product policies and terms.
-Diffuse tension from bad customer experiences with the application.
-Establish and maintain caring relationships with customers
Required Education, Skills, and Qualifications
-Strong problem-solving, negotiation, and conflict resolution skills
-Fast at typing and working with modern, digital technology
-Excellent communication skills, both verbally and in writing
-Willingness to work a flexible and variable schedule
-Patient and able to handle customer complaints or misunderstandings
-Strong work ethic, punctual, accountable, and team player
-Quick learner, creative, intellectually curious and unafraid to ask questions
-Able to multi-task and work on multiple projects simultaneously
-Readily accepts feedback and incorporates changes into behavior
-Desire to go above and beyond job requirements to deliver an excellent customer experience and create capacity-building change for the company
-Fresh graduates are welcome to apply.
- Required language(s): English, Sinhala
- Better have related work experience.
- Preferably specialized in Banking/Financial Services or equivalent.
Job Type: Full-time
- call center: 1 year (Preferred)
- Customer Service Representative: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
- Senior High School (Preferred)