<p><b><span style="font-size: 10.0pt;color: black;">Duties:</span></b><span style="font-size: 10.0pt;color: black;"></span></p><p style="text-align: left;"><span style="font-size: 10.0pt;color: black;">-Call customer to inform Customer's on loan pick up/pending loan<br/> -Answering Phone calls incoming and outgoing<br/> -Answering chat in all social media accounts<br/> -Encoding of payments discrepancies<br/> -Solving complaints from customers feedback.<br/> -Accountable for any resolution for customer;s verification from the products.<br/> -Create the best script and provide more innovation to customer service department team.<br/> -Explain the disputation experience weekly to the team leader.</span></p><p style="text-align: left;"><span style="font-size: 10.0pt;color: black;">-Correct customer misunderstandings on product policies and terms.</span></p><p style="text-align: left;"><span style="font-size: 10.0pt;color: black;">-Diffuse tension from bad customer experiences with the application.</span></p><p style="text-align: left;"><span style="font-size: 10.0pt;color: black;">-Establish and maintain caring relationships with customers</span></p><p style="text-align: left;"><b><span style="font-size: 10.0pt;color: black;">Required Education, Skills, and Qualifications</span></b><span style="font-size: 10.0pt;color: black;"></span></p><p style="text-align: left;"><b><span style="font-size: 10.0pt;color: black;">Requirements:</span></b><span style="font-size: 10.0pt;color: black;"></span></p><p style="text-align: left;"><span style="font-size: 10.0pt;color: black;">-Strong problem-solving, negotiation, and conflict resolution skills</span></p><p style="text-align: left;"><span style="font-size: 10.0pt;color: black;">-Fast at typing and working with modern, digital technology</span></p><p style="text-align: left;"><span style="font-size: 10.0pt;color: black;">-Excellent communication skills, both verbally and in writing</span></p><p style="text-align: left;"><span style="font-size: 10.0pt;color: black;">-Willingness to work a flexible and variable schedule</span></p><p style="text-align: left;"><span style="font-size: 10.0pt;color: black;">-Patient and able to handle customer complaints or misunderstandings</span></p><p style="text-align: left;"><span style="font-size: 10.0pt;color: black;">-Strong work ethic, punctual, accountable, and team player</span></p><p style="text-align: left;"><span style="font-size: 10.0pt;color: black;">-Quick learner, creative, intellectually curious and unafraid to ask questions</span></p><p style="text-align: left;"><span style="font-size: 10.0pt;color: black;">-Able to multi-task and work on multiple projects simultaneously</span></p><p style="text-align: left;"><span style="font-size: 10.0pt;color: black;">-Readily accepts feedback and incorporates changes into behavior</span></p><p style="text-align: left;"><span style="font-size: 10.0pt;color: black;">-Desire to go above and beyond job requirements to deliver an excellent customer experience and create capacity-building change for the company</span></p><p style="text-align: left;"><span style="font-size: 10.0pt;color: black;">-Fresh graduates are welcome to apply.</span></p><ul type="disc"> <li style="color: black;text-align: left;"><span style="font-size: 10.0pt;">Required language(s): English, Sinhala</span></li> <li style="color: black;text-align: left;"><span style="font-size: 10.0pt;">Better have related work experience.</span></li> <li style="color: black;text-align: left;"><span style="font-size: 10.0pt;">Preferably specialized in Banking/Financial Services or equivalent.</span></li> </ul><p style="text-align: left;"><span style="font-size: 10.0pt;color: black;">Job Type: Full-time</span></p><p style="text-align: left;"><span style="font-size: 10.0pt;color: black;">Experience:</span></p><ul type="disc"> <li style="color: black;text-align: left;"><span style="font-size: 10.0pt;">call center: 1 year (Preferred)</span></li> <li style="color: black;text-align: left;"><span style="font-size: 10.0pt;">Customer Service Representative: 1 year (Preferred)</span></li> <li style="color: black;text-align: left;"><span style="font-size: 10.0pt;">Customer Service: 1 year (Preferred)</span></li> </ul><p style="text-align: left;"><span style="font-size: 10.0pt;color: black;">Education:</span></p><ul type="disc"> <li style="color: black;text-align: left;"><span style="font-size: 10.0pt;">Senior High School (Preferred)</span></li> </ul><p style="text-align: left;"><span style="font-size: 10.0pt;color: black;">Language:</span></p><ul type="disc"> <li style="color: black;text-align: left;"><span style="font-size: 10.0pt;">Sinhala(Preferred)</span></li> </ul><p><br/></p>