-Call customers with overdue accounts.

-Understand and explain the benefits of repayment and credit history to customers.

-Correct customer misunderstandings on product policies and terms.

-Diffuse tension from bad customer experiences with the application.

-Set up payment plans and follow-up schedule.

-Establish and maintain caring relationships with customers, determine reasons for non-payment and engage in negotiations to bridge business and customer needs.

-Educate customers on consequences for late payments.

-Escalate difficult or unusual cases to Team Leader.

-Escalate and document problems with customer identification information.

-Provide feedback on reasons for default to Team Leader.

-Champion the voice of the customer to Team Leader by providing input on product and user experience.

-Engage in creative projects and tasks at the request of Team Leader.

Required Education, Skills, and Qualifications


-Strong problem-solving, negotiation, and conflict resolution skills

-Fast at typing and working with modern, digital technology

-Excellent communication skills, both verbally and in writing

-Willingness to work a flexible and variable schedule

-Patient and able to handle customer complaints or misunderstandings

-Strong work ethic, punctual, accountable, and team player

-Quick learner, creative, intellectually curious and unafraid to ask questions

-Able to multi-task and work on multiple projects simultaneously

-Readily accepts feedback and incorporates changes into behavior

-Desire to go above and beyond job requirements to deliver an excellent customer experience and create capacity-building change for the company

-Fresh graduates are welcome to apply.

  • Required language(s): English, Sinhala
  • Better have related work experience.
  • Preferably specialized in Banking/Financial Services or equivalent.

Job Type: Full-time

Job Type: Full-time


  • Collections: 1 year (Preferred)