<p><b><span style="font-size: 10.0pt;color: black;"><font><font></font></font></span></b></p><p><b><span style="font-size: 10.0pt;color: black;">Duties:</span></b><span style="font-size: 10.0pt;color: black;"></span></p><p><span style="font-size: 10.0pt;color: black;">-Call customers with overdue accounts.</span></p><p><span style="font-size: 10.0pt;color: black;">-Understand and explain the benefits of repayment and credit history to customers.</span></p><p><span style="font-size: 10.0pt;color: black;">-Correct customer misunderstandings on product policies and terms.</span></p><p><span style="font-size: 10.0pt;color: black;">-Diffuse tension from bad customer experiences with the application.</span></p><p><span style="font-size: 10.0pt;color: black;">-Set up payment plans and follow-up schedule.</span></p><p><span style="font-size: 10.0pt;color: black;">-Establish and maintain caring relationships with customers, determine reasons for non-payment and engage in negotiations to bridge business and customer needs.</span></p><p><span style="font-size: 10.0pt;color: black;">-Educate customers on consequences for late payments.</span></p><p><span style="font-size: 10.0pt;color: black;">-Escalate difficult or unusual cases to Team Leader.</span></p><p><span style="font-size: 10.0pt;color: black;">-Escalate and document problems with customer identification information.</span></p><p><span style="font-size: 10.0pt;color: black;">-Provide feedback on reasons for default to Team Leader.</span></p><p><span style="font-size: 10.0pt;color: black;">-Champion the voice of the customer to Team Leader by providing input on product and user experience.</span></p><p><span style="font-size: 10.0pt;color: black;">-Engage in creative projects and tasks at the request of Team Leader.</span></p><p><b><span style="font-size: 10.0pt;color: black;">Required Education, Skills, and Qualifications</span></b><span style="font-size: 10.0pt;color: black;"></span></p><p><b><span style="font-size: 10.0pt;color: black;">Requirements:</span></b><span style="font-size: 10.0pt;color: black;"></span></p><p><span style="font-size: 10.0pt;color: black;">-Strong problem-solving, negotiation, and conflict resolution skills</span></p><p><span style="font-size: 10.0pt;color: black;">-Fast at typing and working with modern, digital technology</span></p><p><span style="font-size: 10.0pt;color: black;">-Excellent communication skills, both verbally and in writing</span></p><p><span style="font-size: 10.0pt;color: black;">-Willingness to work a flexible and variable schedule</span></p><p><span style="font-size: 10.0pt;color: black;">-Patient and able to handle customer complaints or misunderstandings</span></p><p><span style="font-size: 10.0pt;color: black;">-Strong work ethic, punctual, accountable, and team player</span></p><p><span style="font-size: 10.0pt;color: black;">-Quick learner, creative, intellectually curious and unafraid to ask questions</span></p><p><span style="font-size: 10.0pt;color: black;">-Able to multi-task and work on multiple projects simultaneously</span></p><p><span style="font-size: 10.0pt;color: black;">-Readily accepts feedback and incorporates changes into behavior</span></p><p><span style="font-size: 10.0pt;color: black;">-Desire to go above and beyond job requirements to deliver an excellent customer experience and create capacity-building change for the company</span></p><p><span style="font-size: 10.0pt;color: black;">-Fresh graduates are welcome to apply.</span></p><ul type="disc"> <li style="color: black;text-align: left;"><span style="font-size: 10.0pt;">Required language(s): English, Sinhala</span></li> <li style="color: black;text-align: left;"><span style="font-size: 10.0pt;">Better have related work experience.</span></li> <li style="color: black;text-align: left;"><span style="font-size: 10.0pt;">Preferably specialized in Banking/Financial Services or equivalent.</span></li> </ul><p><span style="font-size: 10.0pt;color: black;">Job Type: Full-time</span></p><p><span style="font-size: 10.0pt;color: black;">Job Type: Full-time</span></p><p><span style="font-size: 10.0pt;color: black;">Experience:</span></p><ul type="disc"> <li style="color: black;text-align: left;"><span style="font-size: 10.0pt;">Collections: 1 year (Preferred)</span></li> </ul><ul type="disc"><li style="color: black;text-align: left;"><span style="font-size: 10.0pt;"><font><font></font></font></span></li> </ul>