• Promoting and marketing the business
• Plan travel & tour packages;
• Sourcing products and destinations to meet consumer demands
• Managing budgets and maintaining statistical and financial records;
• Coordinate with travel partners, including airlines and hotels, to manage bookings and schedules
• Dealing with customer inquiries and aiming to meet their expectations;
• Constantly motivating the sales team to hit their targets and ensure company profitability;
• Meeting company directors who advise on strategy and finding out about any local issues and future trends;
• Organizing incentives, bonus schemes and competitions.
• Communicating with sales consultants and providing encouragement, help and advice;
• Dealing with disciplinary matters and customer complaints
•Taking part in familiarization visits to new destinations to gather information on issues and amenities of interest to consumers;
• Responsible for smooth operation on sales and customer satisfaction and retention.