System Engineer - Windows

About PEARSON

Pearson is the world’s leading learning company, with 40,000 employees in more than 80 countries working to help people of all ages to make measurable progress in their lives through learning. With revenues over €5.2 billion in 2013 we provide learning materials, technologies, assessments and services to teachers and students in order to help people everywhere aim higher and fulﬁll their true potential. We put the learner at the center of everything we do.

We at Pearson Lanka, a core part of Pearson's global Learning Technologies team. We build and manage some of the industry leading cloud based learning platforms that serve millions of students across the world. Over the years, we have built a strong Agile Development team, and we are now looking to expand aggressively over the next 12 months. The industry leading cloud-based technology platforms of Pearson help educate more than 30 million students across the globe.

The 360+ strong engineering team based out of the Colombo office works dedicatedly to service Pearson technology companies located in North America, Europe and Australia.

At Pearson, we aim to be the best company to work for in the world. It is part of our philosophy to provide benefits, profit share plans, development opportunities and a culture that beats anywhere else. If you are 'always learning', and have a passion for technology and creativity, send in your resume and join our exciting engineering culture.

System Engineer - Windows

The Systems Engineer is primarily responsible for managing all aspects of configuring, monitoring, maintaining, and troubleshooting the production servers and handling requests and problem escalations from Service Desk and other departments. Secondarily, the incumbent will be responsible for escalation training of other groups. The engineer determines the severity of issues (triage), prioritizes issues, performs diagnosis of system and software components to identify root cause, and takes action or recommends corrective action for resolution.

The engineer will work with other networks, database, software & quality engineering teams and technical product managers and vendors to clearly state problems, troubleshoot, diagnose and/or resolve complex technical issues.

Accountabilities / Responsibilities

Daily system administration tasks & troubleshooting of Windows based servers
Identify opportunities for Cloud deployment and automation
System monitoring, tuning & support
On Call Support of servers & flexibility of hours on occasion for releases, upgrades, and maintenance windows
OS & Software Installation/Configuration via automated methods
Administer Active Directory
Collaborate with coworkers both in person and remotely (use of collaboration tools such as WebEx, whiteboard/screen sharing, Google Hangouts & IRC.)
Taking ownership during Production Incident and remedying the situation to bring services online for the customers
Root cause analysis of Production Incidents
Ability to troubleshoot highly complex incidents

Challenges

Participate in 24x7 on-call support.
24x7 Availability in case of emergencies
Working with counterparts in other global teams
Maintaining 99.9% network uptime
Ability to learn and absorb new technologies and skills faster

Technical Competency

MS Active Directory managing and maintenance
MS DNS & DHCP Infrastructure managing and maintenance
MS Windows Server deployments and management
PowerShell scripting Skills
WMI Query Language
Basic understanding in SCCM 2012 infrastructure
Administration in Windows Server Operating Systems (2003 / 2008 & 2008R2 / 2012/R2)
Administration in Windows Client Operating Systems (Windows 7 / 8 / 8.1)
Implementation and Troubleshooting of Server O/S
Implementation and Troubleshooting of Client O/S
Administration of MS Clustering in Windows Server 2008 / 2012
User Administration in Active Directory
IIS Basic Administration
Toubleshooting Server infrastructure

Educational & Professional Qualifications

Microsoft Certified Professional (MCP)
Microsoft Certified Systems Administrator (MCSA)
Microsoft Certified Systems Engineer (MCSE)
CompTIA A+
CompTIA Server+
Bachelor’s degree in Computer Science, IT, IS or Professional Graduate in BCS

Non-Technical Competency

Should be able to work independently with minimum supervision from onsite locations.
Should be willing to work on extended and irregular hours when required.
Strong self-starter, motivated to help TEAM in their deliverables
·bility to present to internal audiences and excellent communication skill
Should be comfortable in working under pressure when required
Ability to handle multiple concurrent tasks
Right attitude, a passion for customer service, communication skills (written and verbal), and interpersonal skills
Ability to work efficiently in a fast paced environment

Please submit your CV using the following link http://pearsonlankavacancies.peopleshr.com/