• Monitor accounts to identify outstanding debts
  • Investigate historical data for each debt or bill
  • Find and contact clients to inquire about their overdue payments
  • Take actions to encourage timely debt payments
  • Process payments and refunds
  • Resolve billing and customer credit issues
  • Update account status records and collection efforts
  • Report on collection activity and accounts receivable status

  • Proven experience as a Recovery Specialist or similar role. Minimum 06 months of Experience is required
  • Knowledge of billing procedures and collection techniques
  • Familiarity with laws related to debt collection
  • Working knowledge of MS Office and databases
  • Fluent in English and Sinhala. The ability to speak in Tamil will also be desirable
  • Comfortable working with targets
  • Patience and ability to manage stress
  • Excellent communication skills (written and oral), skilled in negotiation
  • Problem-solving skills
  • Pay and benefits of the above position will be competitive, and the rewards are performance driven. If you think you have what it takes to be successful in this challenging role apply now.