Receptionist / Customer Care Assistant

Union Assurance General Limited is a leading corporate citizen backed by the strength and stability of one of Sri Lanka’s largest conglomerates – John Keells Holdings PLC and Multinational Hong Kong based Fairfax Asia Limited, a wholly owned subsidiary of Canada based insurance holding company Fairfax Financial Holdings Ltd. Fairfax Asia Ltd brings with it a wealth of international experience and knowledge from the global insurance sector. Standing on a cornerstone of trust for more than 25 years, we have gone onto win the hearts of our customers and employees alike with our integrity and professionalism. Our way of working is all about accepting and embracing our values, and acting with social responsibility. We stand firmly on our chosen corporate pillars of Trust, Transparency, Respect and Customer Convenience.

Rapid expansion of our business has created excellent opportunities for enterprising individuals to join our organization. Our Human Resources Division invites you to join the elite force in the chain of trust.

We are seeking high quality, well-rounded individuals with excellent Communication skills and customer relations skills to serve both calling and visiting customers cordially and effectively.

Job Responsibilities

• Answer incoming telephone calls, determine purpose of calls, and forward calls to desired personnel.
• Ensure high level of telephone etiquette and delightful customer care services to create a good business image and to uphold Brand value amongst stakeholders.
• Answers questions about organization and provides callers with required information.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Monitors visitor access and issues passes when required

Eligibility

To be successful in this role you would need to satisfy the following criteria:

• Minimum of 3 passes in G.C.E. A/L.
• Good command in English and Sinhala languages. (Tamil will be an added advantage)
• Oral Communication skills – Should able to speak in a clear & concise manner under varying circumstances.
• At least 2 years’ experience in a similar capacity.
• Customer service mindset and an outgoing personality