| Eureka Technology Partners is an ISO20000 certified global remote and onsite IT Support Company (www.eurekamsp.com). Our business is structures around five offerings, Enterprise Support Services, Data Center, Information Security, Network monitoring and Disaster Recovery. We are on the lookout for an energetic and exceptional performer in the capacity of Junior Executive – Service Delivery. Responsibilities - Responsible for customers’ enquiries and manage all records, documents relating to customers in a timely and proficient manner
- To actively participate in providing quality oriented excellent customer services, constantly exceeding expectations of customer service levels
- Provide efficient support and communicate with inter departments related to customer services and administrative activities
- Analyze, identify, report service levels provided to customers and provide insights, innovative suggestions towards providing better service levels
Qualifications & Basic Skills Required - G.C.E Advanced Level
- Pursuing a Degree or a Diploma in Business Management/IT or a similar field
- Good spoken and written communication skills in English
- Good customer focus & interpersonal skills in dealing with internal and external customers
- Ability to prepare timely and quality reports
- Good team player
- Ability to work stretched hours (if required) is an added advantage
School leavers are also welcome to apply. |
