Hotel Manager

Job DescriptionHotel Manager 

Salary: Attractive Package (depending on Experience) + Bonus 

Location: Colombo 

vCreate is a Research and Development Incubator launched to create disruptive products and new businesses. A venture by Neetovate Ltd (parent of Simplified Recruitment UK), the company is focussed on quality and meticulous detail. Our vision is to create high quality end products that change the world and delight users. 

We are looking for an experienced Hotel Manager to oversee the daily operations of one of our partner hotels as well as provide strategic direction. You will plan and supervise the activities of an extensive and diverse workforce to ensure the smooth and profitable running of business. 

You should be involved in all aspects of the hotel operations and you You will be a key person of reference for employees and clients as well as external vendors. You will guide the employees to work as a well-functioning team. Therefore, the ideal candidate will be a team player and an effective leader, able to set examples and foster a climate of cooperation. 

You main goal is to enhance customer dedication and expand their clientele by strengthening the hotel’s reputation. 

Responsibilities:

Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives 

Plan activities and allocate responsibilities to achieve the most efficient operating model 

Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits 

Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services 

Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.) 

Deal with maintenance issues, shortages in staff or equipment, renovations etc. 

Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc. 

Inspect facilities regularly and enforce strict compliance with health and safety standards

Requirements:

Proven experience as Hotel Manager or relevant role 

Fluency in English; knowledge of other languages is a plus 

Understanding of all hotel management best practices and relevant laws and guidelines 

Working knowledge of MS Office; knowledge of hotel management software (PMS) is an advantage 

Excellent customer service skills as well as a business mindset 

Demonstrable aptitude in decision-making and problem-solving 

Reliable with an ability to multi-task and work well under pressure 

Outstanding leadership skills and a great attention to detail 

Degree in Business Administration, Hotel/Hospitality Management or relevant field