End User Services Design Platform Engineer

End User Services Design Platform Engineer

Summery

The candidate will be a focused technology specialist with deep expertise in Windows / Apple / Chrome client computing and management platforms, desktop, laptop and virtual clients. The candidate will be responsible for providing detailed domain expertise and advice to Technology Operations and the wider businesses on all aspects of the end user platforms and maintaining up-to-date knowledge of platform developments. The candidate has excellent interpersonal skills necessary to partner with business stakeholders and technology team members to understand strategic business initiatives and through innovation and relationships with our key technology providers Microsoft, Apple, Google and others, deliver technologies and solutions that meet our business objectives in the end user computing space.

Accountabilities/Responsibility

• Implementation of technology deployments, operating system builds, software distributions, software upgrades, patching and other end user system updates across the managed device estate
• Implementation of solutions to automate systems and processes
• Provide expert level support to Design and Global Operations teams with respect to end user devices and associated capability both within educational establishments and throughout Pearson
• Create and maintain operating system builds, equipment standards and supporting documentation for the end users
• Management of personal incident and request queues calls to ensure that Service Level Agreement (SLA) targets are met
• Manage projects as directed by team leaders to agreed timescales, cost and quality
• Prioritize workflows, recommend key decisions, and manage assigned project communication to team via team meetings and line management
• Maintain technology, processes and policies to enable the use of employee owned devices securely on the company network
• Self-management of sickness, holidays and training request forms, in line with team procedures
• Manage daily tasks to identified timeframes
• Provide customers with informative updates as agreed
• Ensure appropriate and effective communication and coordination with other members of Pearson Technology Operations and clients in the business areas

Technical Competency

In-depth knowledge (min: 3 years’ experience) of multiple end-user technologies and strategies designed to meet business objectives and requirements to include:

• Device Operating Systems – MS Windows 7/8/8.1, Apple OSX
• Device and Policy Management - SCCM, GPO, Casper
• Device Encryption – Bit locker 
• Sound experience on Windows Operating System hardening
• Sound knowledge of scripting languages such as PowerShell
• Sound knowledge of Apple iOS, Google ChromeOS / Android
• ITIL knowledge or prior experience in an ITIL managed environment

Non-Technical Competency

• Should have very good verbal & written communication skills
• Ability to lead smaller teams to achieve a common goal
• Ability to make sound decisions in critical situations
• Should be able to carry out expected tasks without supervision
• Right attitude, a passion for customer service, communication skills (written and verbal), and interpersonal skills
• Should be willing to work on extended and irregular hours when required
• Ability to present to internal audiences and excellent communication skill
• Excellent organizational and time management skills
• Strong ability to effectively lead and partner with others across multiple domains and ensure completion of initiatives
• Excellent analytical and problem-solving skills
• Ability to work efficiently in a fast paced environment
• Should be comfortable in working under pressure when required

Educational & Professional Qualifications

• Should possess a bachelor’s degree or equivalent in Computer Science, Engineering or any other relevant field
• Microsoft Certified Systems Engineer (MCSE)
• Microsoft Certified IT Professional (MCITP)
• Microsoft Certified Solutions Associate - (MCSA) - Desktop Infrastructure
• ITIL Foundation is preferred

Please apply through here - http://pearsonlankavacancies.peopleshr.com/