Associate Service Desk Analyst
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| Associate Service Desk Analyst |
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At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. We are now transforming Pearson to accelerate our activity in digital learning, education services and emerging markets. This will enable us to make a lasting impact in helping to solve some of the most important challenges in global education. Pearson Lanka is currently seeking a Associate Service Desk Analyst to ensure customer satisfaction by responding to calls to the Network Operations Center and identifying solutions where possible. As the successful candidate you will be able to work autonomously to provide Tier 1 support for all users and systems in the production of Pearson products which include SaaS, infrastructure (OS, UCS, VM, Storage and Cloud) and DB support. Based in Orion City, Colombo you will be diligent and accountable. These qualities will enable you to work with internal and external engineering teams to rapidly resolve major and minor incidents. We’re proud of our people - their drive, talent and enthusiasm. Here we work together to deliver exceptional outcomes that push the limits. We’re passionate about our mission to help others reach their full potential through learning and education and this passion demands we only hire the very best. Selection Criteria: • Bachelor’s degree in Computer Science, MIS, related field or equivalent work experience. • Experience in a similar role. • Ability to communicate effectively with people from a variety of backgrounds. • Laser focus on achieving customer satisfaction and putting the customer first. • Effective time management skills with the ability to balance conflicting priorities. • General server hardware knowledge. • Good understanding of Windows, Linux, Networking, WAN and Virtualization technologies. Pearson’s corporate values are Brave; Imaginative; Decent and Accountable. It is crucial that these values resonate with you and you are able to embody these values. You will be naturally positive, adaptable, proactive, organized and comfortable operating in a changing and ambiguous environment. In exchange for your hard work you will be rewarded with a competitive compensation package, potential eligibility for an annual bonus, supportive peers and management team, opportunities to participate in sporting and social events, career development, training programs and other benefits. Other benefits include transportation services, potential eligibility for Pearson Shares (save for shares scheme), and OPD / Insurance / Medical. Please apply by submitting a CV and cover letter and please note that only short-listed candidates will be contacted via phone. Please apply here: https://pearson.taleo.net/careersection/ex/jobdetail.ftl?job=1617668 |
