<p><strong style="text-align: center;">Senior Operations Engineer</strong></p> <p><strong><span><span>Responsibilities:</span></span></strong></p> <p><span><span> Working with diverse web-based applications and learning management systems in a </span></span></p> <p><span><span>production, mission critical environment diagnosing complex user, application and/or systems </span></span></p> <p><span><span>problems.</span></span></p> <p><span><span> Acquiring a deep understanding of Pearson platform applications at the operational level to </span></span></p> <p><span><span>become the subject matter expert for other departments including product management, </span></span></p> <p><span><span>engineering, product support and others.</span></span></p> <p><span><span> Responding to unplanned incidents and developing means to reduce downtime and minimize </span></span></p> <p><span><span>customer impact. This position requires participation in On-Call rotation.</span></span></p> <p><span><span> Working with various teams to prepare for supporting new and/or highly integrated products </span></span></p> <p><span><span>and platforms.</span></span></p> <p><span><span> Writing excellent documentation to enable other team members and to aid new hire training to </span></span></p> <p><span><span>easily learn and support our platforms.</span></span></p> <p><span><span> Monitoring the daily operations of the enterprise application environment by analyzing </span></span></p> <p><span><span>information and recommending short and long term resolutions to issues including the </span></span></p> <p><span><span>creation and maintenance of scripts and automation tools.</span></span></p> <p><span><span> Providing application upgrade service and assistance to internal and external customers</span></span></p> <p><span><span> Providing server configuration and rebuild assistance to internal and external customers</span></span></p> <p><span><span> Working with various teams to prepare for supporting new and/or highly integrated products </span></span></p> <p><span><span>and platforms</span></span></p> <p><span><span> Documenting and communicating issue resolutions and instructions in clear concise language </span></span></p> <p><span><span>for international customers and business partners</span></span></p> <p><span><span> This position may require participation an On-Call rotation</span></span></p> <p><span><span> Participating in disaster recovery / business continuity planning</span></span></p> <p> </p> <p><strong><span><span>Qualifications:</span></span></strong></p> <p><span><span> Experience in writing SQL queries and understanding of relational database concepts</span></span></p> <p><span><span> Strong knowledge of Windows server 2003, 2008 and 2012</span></span></p> <p><span><span> Strong knowledge IIS version 6 and later</span></span></p> <p><span><span> SQL server 2005 and up</span></span></p> <p><span><span> Knowledge of Oracle Database Management</span></span></p> <p><span><span> Knowledge of asset management systems (Currently Kace)</span></span></p> <p><span><span> Knowledge of various computer systems (tools, services, software, etc.)</span></span></p> <p><span><span> MSI installer</span></span></p> <p><span><span> RDP, VPN and FTP knowledge</span></span></p> <p><span><span> Previous experience supporting Web-based applications </span></span></p> <p><span><span> Ability to document and communicate issue resolutions and instructions in clear concise </span></span></p> <p><span><span>language for international customers and business partners</span></span></p> <p><span><span> Ability to effectively multi-task on a variety of daily work assignments</span></span></p> <p><span><span> Excellent business communication, organizational and time management skills</span></span></p> <p><span><span> Experience with documentation of complex issues, processes, and procedures</span></span></p> <p><span><span> Strong analytical and problem-solving skills with ability to think outside the box</span></span></p> <p><span><span> Ability to understand and clearly explain technical issues to both technical and non-technical </span></span><span>audiences - Strong team player with the ability to work independently</span></p> <p><span><span> Motivation to learn and share expertise of new skills and technologies</span></span></p> <p><span><span> Ability to resolve support issues are in a timely and efficient manner.</span></span></p> <p><span><span> 5 years of industry experience, B.Sc. in Computer Science or other similar kind of discipline.</span></span></p> <p><span><span> Good interpersonal skills.</span></span></p> <p> </p> <p><strong><span>Please apply through this link - </span>https://tas-pearson.taleo.net/careersection/ex/jobdetail.ftl?job=1600566</strong></p>