<table border="0" cellpadding="1" cellspacing="1" style="height: 900px;width: 800px;text-align: center;"> <tbody> <tr> <td style="text-align: justify;"> <div> <div> <h2><span>Senior Operations Analyst<br/> $25/hr</span></h2> <a href="https://www.crossover.com/x/#/redirect/job/613?utm_source=TopJobs&utm_medium=posting&utm_campaign=Isabelle" target="_blank"><img alt="" src="/logo/DEFZZZ/2159_3355_Untitled.png" style="height: 58px;width: 228px;"/></a></div> <div> <div> <h2>Job Description</h2> <hr/> <p> </p> <p dir="ltr"><span style="color: rgb(0, 0, 0);">Do you enjoy working in a role where each day presents new challenges and opportunities to learn? Do you detest repetitive, manual work and constantly look for creative ways to increase your productivity? Are you a skilled negotiator who gets great satisfaction from using strong business and industry knowledge to positively impact your customers’ operations? If so, this role is for you! Work for Aurea and you’ll earn the most competitive wages on the market, collaborate with the most skilled teams in your field, and work for the most elite companies in the world. Sound too good to be true? Take a closer look!</span></p> <p dir="ltr"> </p> <h2 dir="ltr"><strong>Who We Are: </strong></h2> <p dir="ltr"><span style="color: rgb(0, 0, 0);">Aurea enables global enterprises to create transformative experiences for their customers across a range of industries including retail, travel & hospitality, insurance, energy, life sciences, and insurance. Aurea’s products enable companies to build, execute, monitor, and optimize the end-to-end customer journey across multiple channels and touch-points to maximize growth through a superior customer experience. Aurea serves over 2,000 customers worldwide.</span></p> <p dir="ltr"><span style="color: rgb(0, 0, 0);">AES, an Aurea product, is a business process outsourcer for EDI transactions and billing for the retail and wholesale electric and gas utilities markets. Our mission is to provide accurate and transparent transactions and invoices to our customers. We provide a team-oriented environment that supports every employee in solving problems and getting the job done well.</span></p> <p dir="ltr"><br/> </p> <h2 dir="ltr"><strong>Is this job for you?</strong></h2> <p dir="ltr"><span style="color: rgb(0, 0, 0);">Our perfect Senior Operations Analyst is a motivated multi-tasker who enjoys a blend of business operations and technical responsibilities. You will be involved in a variety of day to day operational activities as well as project owner for product improvement initiatives. Every day is fast paced so quick decision making, task execution and time management skills are critical for success. You will be THE go-to person for all operations items.</span></p> <p dir="ltr"> </p> <p dir="ltr"><span style="color: rgb(0, 0, 0);">If you love learning all you can about the behind the scenes technical and business details that make up your customers’ operations and are only satisfied with efficient, high quality results; then this could be the right opportunity for you!</span></p> <p dir="ltr"> </p> <h2 dir="ltr"><strong>What You Will Contribute </strong></h2> <ul> <li dir="ltr"> <p dir="ltr"><span style="color: rgb(0, 0, 0);">Develop subject matter expertise on utility billing processes and new market initiatives. Research complex system or process problems and identify solutions.</span></p> </li> </ul> <p dir="ltr"> </p> <ul> <li dir="ltr"> <p dir="ltr"><span style="color: rgb(0, 0, 0);">Perform a variety of business related work including execution of daily operational tasks as well as business analysis and ownership of continued process improvement initiatives.</span></p> </li> </ul> <p dir="ltr"> </p> <ul> <li dir="ltr"> <p dir="ltr"><span style="color: rgb(0, 0, 0);">Champion engineering projects targeted to increase billing and transaction timeliness and improve overall product value to better support client goals.</span></p> </li> </ul> <p dir="ltr"> </p> <ul> <li dir="ltr"> <p dir="ltr"><span style="color: rgb(0, 0, 0);">Maintain a strong relationship with manager and executive level client contacts and provide guidance and advice as new business opportunities arise.</span></p> </li> </ul> <p dir="ltr"> </p> <ul> <li dir="ltr"> <p dir="ltr"><span style="color: rgb(0, 0, 0);">Document new operational procedures to adapt to new or revised market guidelines or changing client needs.</span></p> </li> </ul> <p dir="ltr"> </p> <h2 dir="ltr"><strong>Who You are: </strong></h2> <p dir="ltr"><strong>What we Require:</strong></p> <ul> <li dir="ltr"> <p dir="ltr"><span style="color: rgb(0, 0, 0);">Position type: FULL TIME, 40 hours/week. Please do not apply unless you are able to commit to a full time 40 hour work week</span><span style="color: rgb(0, 0, 0);">, </span></p> </li> </ul> <p dir="ltr"> </p> <p dir="ltr"><strong>What we’d like you to have</strong><strong>: </strong></p> <ul> <li dir="ltr"> <p dir="ltr"><span style="color: rgb(0, 0, 0);">5+ years experience in a customer support/client facing role.</span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="color: rgb(0, 0, 0);">2 + years SQL script writing with a preference for advanced SQL skills including cursor creation.</span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="color: rgb(0, 0, 0);">Proficient in Microsoft Office applications (Excel, Word, Powerpoint).</span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="color: rgb(0, 0, 0);">Have excellent problem solving / critical thinking skills.</span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="color: rgb(0, 0, 0);">Able to quickly analyze complex data and make sound decisions and execute action steps needed.</span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="color: rgb(0, 0, 0);">Have a track record of finding ways to complete work more quickly without sacrificing quality.</span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="color: rgb(0, 0, 0);">Strong passion for delivering superior results with great speed.</span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="color: rgb(0, 0, 0);">It’d be a great bonus if you have experience leading process improvement projects from beginning to end.</span></p> </li> </ul> <h2 dir="ltr"><strong>What you’ll get</strong></h2> <p dir="ltr"><strong>Compensation </strong></p> <p dir="ltr"><span style="color: rgb(0, 0, 0);">At Aurea, you’ll earn extremely competitive wages while enjoying the flexibility of working from virtually anywhere on the face of the earth:</span></p> <ul> <li dir="ltr"> <p dir="ltr"><span style="color: rgb(0, 0, 0);">Salary: 25 USD/hr</span></p> </li> </ul> <p dir="ltr"> </p> <h2 dir="ltr"><strong>Next Steps</strong></h2> <p dir="ltr"><span style="color: rgb(0, 0, 0);">To qualify, please provide a resume/CV demonstrating the required experience and skills. From there, to help us find the top 1% of talent, there will be a series of interviews and online skills examinations. We realize these are challenging and can require a decent amount of time - so we thank you in advance for your efforts. Please note that you will not be paid for these interviews or skills tests but we hope you will complete them to help us truly evaluate your talent vs your peers.</span></p> <p dir="ltr"><br/> <br/> <span style="color: rgb(0, 0, 0);">Are you up for the Challenge? </span></p> <p> </p> </div> </div> </div> <hr/> <div> <h2 style="text-align: center;">Apply for this job</h2> </div> </td> </tr> </tbody> </table> <p> </p>