Quality Control Specialist

CashX
https://www.dreamjobs.lk/jobs/quality-control-specialist
<p><br/></p><p><br/></p><!--StartFragment--><div style="font-size: 13px;text-align: justify;"><font size="3">"CashX"  - is a convenient service for simple online lending. The capabilities of the service allow you to process consumer applications 24/7 and provide money in 7 minutes, receiving only the most necessary data.</font></div><div style="font-size: 13px;text-align: justify;"><font size="3"><br/></font></div><div style="font-size: 13px;text-align: justify;"><font size="3">CashX is part of the Aventus Group, an innovative, successful and growing payroll lender with a leading market position in Poland, Latvia, the Czech Republic and Ukraine (the Group is headquartered in Vilnius, Lithuania).</font></div><div style="font-size: 13px;text-align: justify;"><font size="3"><br/></font></div><div style="font-size: 13px;text-align: justify;"><font size="3"><b><b>For those who want to be part of the CashX team - the undisputed market leader, we offer:</b></b></font></div><div style="font-size: 13px;text-align: justify;"><ul><li><font size="3">Official employment</font></li><li><font size="3">Paid sick leave and holidays</font></li><li><font size="3">Working in a friendly team</font></li><li><font size="3">Opportunity to develop and improve your skills</font></li></ul></div><div style="font-size: 13px;text-align: justify;"><font size="3"><br/></font></div><div style="font-size: 13px;text-align: justify;"><font size="3"><b><b>What is important to us:</b></b></font></div><div style="font-size: 13px;text-align: justify;"><ul><li><font size="3">Proficiency in English, Sinhalese, Tamil.</font></li></ul></div><div style="font-size: 13px;text-align: justify;"><font size="3"> </font></div><div style="font-size: 13px;text-align: justify;"><font size="3"><b><b>You will have to:</b></b></font></div><div style="font-size: 13px;text-align: justify;"><ul><li><font size="3">Monitoring conversations between employees and customers;</font></li><li><font size="3">Providing feedback on the results of the monitoring;</font></li><li><font size="3">Evaluation of the quality of service by the "mystery shopper" method;</font></li><li><font size="3">Creating and conducting testing for knowledge of information.</font></li><li><font size="3">Conducting job satisfaction surveys of employees and customers with the quality of services provided;</font></li><li><font size="3">Preparation of quality reports;</font></li><li><font size="3">Conducting calibration sessions in case of controversial points on the evaluation of conversations;</font></li></ul></div><!--EndFragment--><p><br/></p><p><br/></p>