<p> </p> <p><strong>The Position</strong></p> <p>We are rapidly expanding and we need more Network Support Engineers for immediate recruitment.</p> <p>Exetel’s Colombo office is at the World Trade Centre (WTC). You will be required to work an 8 hour ’shift’ from 3.00 am to 12.00 noon five days each week. This ’shift’ will be varied on an alternate month basis with a ’shift’ worked between 10.00 am and 7.00 pm. The people who are currently successful at Exetel in these positions have the following characteristics:</p> <p>· IT related degree and/or MSc</p> <p>· Solid personal experience with modems, routers, networking and broadband services</p> <p>· Patience, Courtesy and the ability to paying attention to ultimate detail</p> <p>· Ability to work full on for extended periods of time</p> <p>You will work with a group of people who are among the best in the IT / Communication / Internet industry and will have good opportunities to advance in your career in a choice of directions.</p> <p><strong> Job Description</strong></p> <p>The job responsibilities of this position are as follows but not limited to:</p> <p>· Analyse the problem(s) reported by customers</p> <p>· Troubleshoot where necessary for various faults on the customer premise equipment or the network using advanced network monitoring and troubleshooting tools</p> <p>· Liase with Exetel’s wholesale suppliers – who are major telecom operators in Australia in resolving customer requirements and service issues</p> <p>· Have a thorough understanding of telecom regulatory and compliance issues in Australia and advise/respond to customers accordingly</p> <p>· Liase with Exetel’s level 3 support staff in Australia for resolving advanced technical problems/service issues</p> <p> </p> <p><strong> Essential Requirements</strong></p> <p> </p> <p>Please apply ONLY if you have the following:</p> <ul> <li>IT/Computer Science/Networking related degree from a recognised University </li> <li>Excellent English writing and verbal communication skills</li> <li>CCNA is compulsary</li> </ul> <p><strong> </strong></p> <p><strong>Remuneration</strong></p> <p>Remuneration will be based on experience and qualifications but will not be less than Rs. 70,000 if you are allocated to the afternoon shift <strong><u>OR</u></strong> Rs.90,000/- if you are allocated to the early morning shift that operates from 3.00 a.m. to 11.00 a.m.</p> <p> </p> <p><strong>To Apply For This Position</strong></p> <ul> <li>Send in your resume to: <a href="mailto:info@exetel.com.lk"><strong class="c6SocialSearch">info@exetel.com.lk</strong></a>with “NETWORK SUPPORT ENGINEER” stated on the Subject line.</li> <li>IF you have previously applied PLEASE DO NOT APPLY AGAIN.</li> <li>Canvassing in any form will be an immediate disqualification.</li> <li>No phone enquiries whatsoever will be entertained. Only the short listed applicants will be notified. </li> </ul> <p> </p> <p> </p>