<p><span style="color: inherit;font-size: 24px;"></span></p><p><span style="font-size: 18.0pt;color: black;">SYSTEM SUPPORT ENGINEER</span><span style="font-size: 10.5pt;"></span></p><p><span style="font-size: 10.5pt;color: black;">PMsquare’s <b><i>Managed Application Services (MAS)</i></b> division is looking to hire a dynamic <b>System Support Engineer</b> to support clients in the US and APAC.</span><span style="font-size: 10.5pt;"></span></p><p><b><span style="font-size: 10.5pt;color: black;">Key Responsibilities</span></b><span style="font-size: 10.5pt;"></span></p><ul type="disc"> <li><span style="font-size: 10.5pt;color: black;">Actively monitor and provide Level 1 & 2 support for Clients using cloud hosted Microsoft Windows Servers.</span><span style="font-size: 10.5pt;"></span></li> <li><span style="font-size: 10.5pt;color: black;">Review service alerts from monitoring systems, or reports from internal staff, determine the severity of issues, prioritize issues, perform diagnosis of system and software components to identify root cause, take corrective action for resolution, or escalate to Service Level 3 Engineers.</span><span style="font-size: 10.5pt;"></span></li> <li><span style="font-size: 10.5pt;color: black;">Maintain the application maintenance calendar for all managed servers and perform the routine changes, patches fixes and updates to the OS and other hosted applications.</span><span style="font-size: 10.5pt;"></span></li> <li><span style="font-size: 10.5pt;color: black;">Drive process standardization and automation, and maintain the knowledge base of issues</span><span style="font-size: 10.5pt;"></span></li> <li><span style="font-size: 10.5pt;color: black;">Preparing and maintaining infrastructure related documents.</span><span style="font-size: 10.5pt;"></span></li> </ul><p><b><span style="font-size: 10.5pt;color: black;">Required Skills</span></b><span style="font-size: 10.5pt;"></span></p><ul type="disc"> <li><span style="font-size: 10.5pt;color: black;">A Degree in Networking or IT Security</span><span style="font-size: 10.5pt;"></span></li> <li><span style="font-size: 10.5pt;color: black;">MCSA/MCSE and/or other relevant industry qualifications</span><span style="font-size: 10.5pt;"></span></li> <li><span style="font-size: 10.5pt;color: black;">A good understanding of Agent Configuring and Monitoring applications (SolarWinds Appoptics), Cloud Technologies (Azure, Softlayer), Microsoft System Centre, VMWare, McAfee /TrendMicro and networking concepts (Routing – Vyatta).</span><span style="font-size: 10.5pt;"></span></li> <li><span style="font-size: 10.5pt;color: black;">Knowledge on Back-Up Storage (Veeam)</span><span style="font-size: 10.5pt;"></span></li> <li><span style="font-size: 10.5pt;color: black;">Minimum of 4 years relevant work experience</span><span style="font-size: 10.5pt;"></span></li> <li><span style="font-size: 10.5pt;color: black;">Knowledge of ISO 27001 ISM</span><span style="font-size: 10.5pt;"></span></li> <li><span style="font-size: 10.5pt;color: black;">Exposure to ITIL compliant ITSM systems and support tools, e.g. JIRA/Confluence.</span><span style="font-size: 10.5pt;"></span></li> <li><span style="font-size: 10.5pt;color: black;">Pleasing written and verbal communication skills in English</span><span style="font-size: 10.5pt;"></span></li> <li><span style="font-size: 10.5pt;color: black;">Knowledge in creating technical user guides/ manuals.</span><span style="font-size: 10.5pt;"></span></li> </ul><p><b><span style="font-size: 10.5pt;color: black;">Work Location:</span></b><span style="font-size: 10.5pt;color: black;"> Primarily in Colombo 3, with flexible work locations.</span><span style="font-size: 10.5pt;"></span></p><p><span style="font-size: 10.5pt;color: black;">If you are confident that you are the ideal candidate for this position, please email your resume with contact details of two non-related referees within 10 days of this advertisement, stating "<b>System Support Analyst" </b>in the email subject.</span><span style="font-size: 10.5pt;"></span></p><p><b><span style="font-size: 10.5pt;color: black;">General Manager</span></b><span style="font-size: 10.5pt;"></span></p><p style="font-size: 14px;"><b></b></p><h3 style="font-size: 24px;"><b><a href="mailto:RecruitSL@pmsquare.asia" style="background-color: transparent;">RecruitSL@pmsquare.asia</a></b></h3><p style="font-size: 14px;"><img src="https://cdn.jedox.com/wp-content/uploads/2018/07/PMsquare-a-CPM-Group-company-logo-600x400.png" style="height: 146px;width: 250px;"/><br/></p><p style="font-size: 14px;">_____________________________________<br/><span style="font-size: 14px;float: none;"><b>PMsquare</b>, a Cornerstone Group company, is an international Business Analytics consultancy firm that helps organizations with their planning, forecasting and reporting processes. </span><span style="font-size: 10pt;">With offices in Australia, Singapore, Thailand, Philippines, Germany, USA, and Sri Lanka</span></p><p></p><p></p>