<p><span class="spellingerror"><span style="font-size: 13.0pt;color: #404040;">PMsquare’s</span></span><span style="background-color: inherit;"></span><span class="normaltextrun"><span style="font-size: 13.0pt;color: #404040;"> Managed Services teams provides on-going consulting and support services to external customers across the globe.</span></span></p><p class="paragraph" style="vertical-align: baseline;"><span class="normaltextrun"><span style="font-size: 13.0pt;color: #404040;"></span></span></p><p class="Default"><span style="font-size: 13.0pt;color: #404040;"><span style="color: windowtext;">The success of the teams has given rise for a <b>Managed Services Manager.</b> </span></span><span class="normaltextrun"><span style="font-size: 13.0pt;color: #404040;">The<b> Managed Services Manager </b>will be responsible for the overall Managed Services operations, ensuring that the teams are motivated and delivering a superior customer experience.</span></span><span class="eop"><span style="font-size: 13.0pt;color: #404040;"> </span></span></p><p class="paragraph" style="vertical-align: baseline;"><span style="font-size: 13.0pt;color: #404040;"></span></p><p class="paragraph" style="vertical-align: baseline;"><span xml:lang="EN-US"><span style="background-color: inherit;"><span class="normaltextrun"><b><span style="font-size: 11.0pt;color: #404040;"></span></b></span></span></span></p><p class="paragraph" style="vertical-align: baseline;"><span class="normaltextrun"><b><span style="font-size: 11.0pt;color: #404040;"></span></b></span></p><p class="paragraph" style="vertical-align: baseline;"><span class="normaltextrun"><b><span style="font-size: 11.0pt;color: #404040;">Detailed duties involve:</span></b></span></p><p class="paragraph" style="vertical-align: baseline;"><span class="normaltextrun"><b><span style="font-size: 11.0pt;color: #404040;"></span></b></span></p><p class="paragraph" style="vertical-align: baseline;"><span class="normaltextrun"><b><span style="font-size: 11.0pt;color: #404040;">Team Management:</span></b></span><span class="eop"><span style="font-size: 11.0pt;color: #404040;"> </span></span><span style="font-size: 11.0pt;color: #404040;"></span></p><ul><li><span xml:lang="EN-US"><span style="background-color: inherit;"><span class="normaltextrun"><span style="font-size: 11.0pt;color: #404040;">Ensuring the team is effectively utilized</span></span></span></span><span class="normaltextrun"><span style="font-size: 11.0pt;color: #404040;"> </span></span></li><li><span class="normaltextrun"><span style="font-size: 11.0pt;color: #404040;">Ensuring our support professionals have the skills, experience and capacity to deliver our service offerings, and develop strategies to bridge any gaps. </span></span><span class="normaltextrun"><span style="font-size: 11.0pt;color: #404040;"> </span></span></li><li><span class="normaltextrun"><span style="font-size: 11.0pt;color: #404040;">Develop short- and long-term objectives.</span></span><span class="normaltextrun"><span style="font-size: 11.0pt;color: #404040;"> </span></span></li><li><span class="normaltextrun"><b><span style="font-size: 11.0pt;color: #404040;">You maintain an inclusive and engaging work environment that develops, retains & attracts talent.</span></b></span><span class="normaltextrun"><b><span style="font-size: 11.0pt;color: #404040;"> </span></b></span></li></ul><p class="paragraph" style="vertical-align: baseline;"><span style="font-size: 11.0pt;color: #404040;"></span></p><p class="paragraph" style="vertical-align: baseline;"><span xml:lang="EN-US"><span style="background-color: inherit;"><span class="normaltextrun"><b><span style="font-size: 11.0pt;color: #404040;">Client Management:</span></b></span></span></span><span class="eop"><span style="font-size: 11.0pt;color: #404040;"> </span></span><span style="font-size: 11.0pt;color: #404040;"></span></p><ul><li><span xml:lang="EN-US"><span style="background-color: inherit;"><span class="normaltextrun"><span style="font-size: 11.0pt;color: #404040;">Act as the customer escalation contact </span></span></span></span><span class="normaltextrun"><span style="font-size: 11.0pt;color: #404040;"> </span></span></li><li><span class="normaltextrun"><span style="font-size: 11.0pt;color: #404040;">Ensure customer satisfaction concerns are addressed</span></span><span class="normaltextrun"><span style="font-size: 11.0pt;color: #404040;"> </span></span></li><li><span class="normaltextrun"><span style="font-size: 11.0pt;color: #404040;">Build relationships with Clients and assist in expanding engagement footprint.</span></span><span class="normaltextrun"><span style="font-size: 11.0pt;color: #404040;"> </span></span></li><li><span class="normaltextrun"><span style="font-size: 11.0pt;color: #404040;">Manage multiple engagements against budget, timeline and scope</span></span><span class="normaltextrun"><span style="font-size: 11.0pt;color: #404040;"> </span></span></li><li><span class="normaltextrun"><b><span style="font-size: 11.0pt;color: #404040;">You understand your client’s solution, challenges, and opportunities; client recognizes you as someone delivering high quality work</span></b></span></li></ul><p class="paragraph" style="vertical-align: baseline;"><span style="font-size: 11.0pt;color: #404040;"></span></p><p class="paragraph" style="vertical-align: baseline;"><span xml:lang="EN-US"><span style="background-color: inherit;"><span class="normaltextrun"><b><span style="font-size: 11.0pt;color: #404040;">Operations Management:</span></b></span></span></span><span class="eop"><span style="font-size: 11.0pt;color: #404040;"> </span></span><span style="font-size: 11.0pt;color: #404040;"></span></p><ul><li><span xml:lang="EN-US"><span style="background-color: inherit;"><span class="normaltextrun"><span style="font-size: 11.0pt;color: #404040;">Ensure effective delivery of operations and high customer service</span></span></span></span><span class="normaltextrun"><span style="font-size: 11.0pt;color: #404040;"> </span></span></li><li><span class="normaltextrun"><span style="font-size: 11.0pt;color: #404040;">Implement a standardized service delivery model rooted in IT Service Management (ITSM) best practices</span></span><span class="normaltextrun"><span style="font-size: 11.0pt;color: #404040;"> </span></span></li><li><span class="normaltextrun"><span style="font-size: 11.0pt;color: #404040;">Establish, track and report on Key Performance Indicators supporting the delivery of operational excellence</span></span><span class="normaltextrun"><span style="font-size: 11.0pt;color: #404040;"> </span></span></li><li><span class="normaltextrun"><b><span style="font-size: 11.0pt;color: #404040;">You promote the adoption of digital tools and strategies to drive an innovative workplace</span></b></span><span class="normaltextrun"><b><span style="font-size: 11.0pt;color: #404040;"> </span></b></span></li></ul><p class="paragraph" style="vertical-align: baseline;"><span class="normaltextrun"><b><span style="font-size: 11.0pt;color: #404040;"></span></b></span></p><p class="MsoNoSpacing"><span class="normaltextrun"><b><span style="color: #404040;">Growth Management: </span></b></span></p><ul><li><span class="normaltextrun"><span style="color: #404040;">Ensure that existing customer renew their engagements </span></span></li><li><span class="normaltextrun"><span style="color: #404040;">Participate in pre-sales presentation, pricings and proposals </span></span></li><li><span class="normaltextrun"><span style="color: #404040;">Develop & implementation of new service offerings </span></span></li><li><span class="normaltextrun"><b><span style="color: #404040;">You, yourself grow your expertise through continuous learning and professional development.</span></b></span></li></ul><p class="paragraph" style="vertical-align: baseline;"><span class="normaltextrun"><span style="font-size: 11.0pt;color: #404040;"></span></span></p><p class="paragraph" style="vertical-align: baseline;"><span class="normaltextrun"><span style="font-size: 11.0pt;color: #404040;"> </span></span><b style="background-color: inherit;"><span style="font-size: 11.0pt;color: #404040;">You should have the following experience:</span></b></p><ul><li><span xml:lang="EN-US"><span style="background-color: inherit;"><span class="normaltextrun"><span style="font-size: 11.0pt;color: #404040;">Leading, structuring and mentoring a support team in a managed service environment. </span></span><span class="normaltextrun"><span style="font-size: 11.0pt;color: #404040;"></span></span></span></span></li><li><span class="normaltextrun"><span style="font-size: 11.0pt;color: #404040;">Effectively dealing with multiple priorities and meeting deadlines</span></span><span class="normaltextrun"><span style="font-size: 11.0pt;color: #404040;"></span></span></li><li><span class="normaltextrun"><span style="font-size: 11.0pt;color: #404040;">Engaging in pre-sales activities including estimations and proposal writing</span></span><span class="normaltextrun"><span style="font-size: 11.0pt;color: #404040;"> </span></span></li><li><span class="normaltextrun"><span style="font-size: 11.0pt;color: #404040;">Engaging with senior customer personnel, and strong communication skills</span></span>.<span class="normaltextrun"><span style="font-size: 11.0pt;color: #404040;"> </span></span></li><li><span class="normaltextrun"><span style="font-size: 11.0pt;color: #404040;">Creating and implementing operational procedures and continuous improvement activities</span></span><span class="normaltextrun"><span style="font-size: 11.0pt;color: #404040;"> </span></span></li><li><span class="normaltextrun"><span style="font-size: 11.0pt;color: #404040;">Setting up and managing a 24x7 help desk</span></span><span class="normaltextrun"><span style="font-size: 11.0pt;color: #404040;"> </span></span></li><li><span class="normaltextrun"><span style="font-size: 11.0pt;color: #404040;">Customer profitability management </span></span><span class="normaltextrun"><span style="font-size: 11.0pt;color: #404040;"> </span></span></li></ul><p class="paragraph" style="vertical-align: baseline;"><span class="normaltextrun"><span style="font-size: 11.0pt;color: #404040;"></span></span></p><p class="paragraph" style="vertical-align: baseline;"><span class="normaltextrun"><b><span style="font-size: 11.0pt;color: #404040;">You should have the following qualifications</span></b></span></p><ul><li><span class="normaltextrun"><span style="font-size: 11.0pt;color: #404040;">Business or IT related degree</span></span><span class="normaltextrun"><span style="font-size: 11.0pt;color: #404040;"></span></span></li><li><span class="normaltextrun"><span style="font-size: 11.0pt;color: #404040;">ITIL certification advantageous</span></span><span class="normaltextrun"><span style="font-size: 11.0pt;color: #404040;"></span></span></li></ul><p class="MsoNoSpacing"><span style="color: #404040;"></span></p><p class="MsoNoSpacing"><span style="color: #404040;">If you have what it takes, we would be interested to hear from you. Email your resume to <b>RecruitSL@pmsquare.asia</b></span></p><p class="paragraph" style="vertical-align: baseline;"><span class="normaltextrun"><span style="font-size: 11.0pt;color: #404040;"></span></span></p><p><b><u><span style="color: #404040;"></span></u></b></p><p><b><u><span style="color: #404040;">Why join PMsquare?</span></u></b></p><p><b><u><span style="color: #404040;"></span></u></b></p><p style="text-align: justify;"><span style="color: #404040;">PMsquare and Cornerstone Performance Management are part of the Cornerstone Group, an award-winning fast-growing analytics and technology consulting business with multiple vendor partnerships across offices in Sri Lanka, Thailand, Singapore and Australia. With our continued growth, you’ll have the opportunity to provide world-class support and expertise to our global customers. Join our collaborative work environment, and benefit from our culture of sharing knowledge and continuous people coaching - it’s embedded in our DNA. We are committed to providing an empowered environment where your career will thrive. You will become part of a supportive, friendly and high performing team of highly skilled consultants and professionals, in a business that consistently rewards staff throughout the year. We provide benefits from day one, and flexible time off through vacation, personal, and volunteer days to help you achieve your personal goals and contribute to your community. We are committed to a workplace culture of respect, inclusion, and diversity.</span></p><p style="text-align: justify;"></p><p><br/></p><p></p><p style="text-align: justify;"></p><p class="MsoFooter" style="text-align: center;"><b><span style="font-size: 9.0pt;color: #404040;">PMsquare (Private) Limited . Tel: +94771627919 </span></b></p><p class="MsoFooter" style="text-align: center;"><b><span style="font-size: 9.0pt;color: #404040;">17B Alfred Place, Colombo 3, Sri Lanka<br/> Asia website: <a href="http://www.pmsquare.asia"><span style="color: #404040;">www.pmsquare.asia</span></a> US website: </span></b><span style="color: #404040;"><a href="http://www.pmsquare.com"><b><span style="font-size: 9.0pt;color: #404040;">www.pmsquare.com</span></b></a></span><b><span style="font-size: 9.0pt;color: #404040;"> </span></b></p><p><span style="color: #404040;"></span></p><p></p><p></p>