<p>99X Services (Pvt) Ltd is an IT Services company of international repute, with offices in Sri Lanka and Norway. We provide a variety of managed IT services to the European market including Infrastructure Management and Consultancy, Application Services and Managed Security Services. 99X has built a reputation for being a high quality and reliable IT services company among our customers. </p> <p><strong>Job Description</strong></p> <p>The ideal candidate should be willing to work on roster in a 24x7 operational environment providing systems assurance for large IT environment which includes customer and internal IT infrastructure. The candidate will be a part of a high performance team and should be demonstrate skills in working as a team and also to work with minimum supervision. Analytical, proactive and possess excellent communication skills is a plus.</p> <p>The key responsibilities include:</p> <ul> <li>Level 2 support for Microsoft Server and applications</li> <li>Monitoring and alert handling as per defined guidelines and SLA’s</li> <li>General server management and application management support</li> <li>Technical report generation and documentation</li> </ul> <p><strong>Qualifications:</strong></p> <ul> <li>Higher diploma or Bachelor’s degree in IT</li> <li>Minimum of one year industry experience in Level 2 Service Desk or NOC</li> <li>A good understanding in Microsoft Client/Server systems</li> <li>Sound knowledge in networking and scripting is a plus</li> <li>Strong communication skills in English (verbal and written)</li> <li>Excellent telephone etiquette, problem solving, innovative thinking and analytical skills</li> <li>Interest in self-learning and self-improvement</li> <li>Ability to work in a team as well as to work independently under minimum supervision is a must</li> <li>Relevant industry certificates (Microsoft, Cisco, Linux, etc.), exposure or knowledge on data center operations and support services or previous exposure to Service desk/NOC would be an added advantage.</li> </ul> <p>This is a great opportunity to join a band of dedicated professionals and venture into a rewarding career and receive a competitive compensation package with opportunities for growth and professional development along with other fringe benefits.</p> <p>If you are confident that you are the ideal candidate for this position, e-mail your resume with a recent photo and two non-related referees, to <a href="mailto:recruitment@99x.no">recruitment@99x.no</a> within 14 days of this advertisement, stating “<strong>Associate System Support Engineer”</strong> in the subject line. Only shortlisted candidates will be notified.</p> <p> </p>