<p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif"><img alt="" src="/logo/0000000233/260_PMO.JPG" style="height:300px; width:882px" /></span></span></p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif"><strong><span style="font-size:16px">Associate Operations Engineer</span></strong></span></span></p> <p> </p> <div> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif"><span style="font-size:14px"><strong>Responsibilities:</strong></span></span></span></p> <p> </p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Pearson Education develops and operates web-based learning and content delivery systems for K12, higher education, professional and curriculum use. The WSE (Wall Street English) team delivers English learning to students through more than 500 global centers. The Associate Operations Engineer will join a team of Operations professionals responsible for the support of our production platforms. This team helps to ensure 24/7/365 delivery of our hosted application products to its customers. </span></span></p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">The Associate Operations Engineer receives requests for problem escalation from product support staff, service alerts from monitoring systems, or reports from internal staff. The Administrator determines the severity of issues (triage), prioritizes issues, performs diagnosis of system and software components to identify root cause, and takes or recommends corrective action for resolution. The Associate Operations Engineer is highly comfortable working with diverse web-based applications, particularly course or learning management systems.</span></span></p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">The Associate Operations Engineer communicates with product support staff and may occasionally communicate directly with sales staff and customers. The Administrator will work with other Operations team members, systems and database administrators, software engineers/QA, technical product managers and vendors to clearly state problems, troubleshoot, diagnose and/or resolve complex technical issues. The Administrator may also work with product management teams to provide advice on critical enhancements for reliability of WSE software and communicates details of product/platform releases to the Operations team.</span></span></p> <p> </p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif"><strong>PRIMARY RESPONSIBILITIES:</strong></span></span></p> <p> </p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">- Working with diverse web-based applications and learning management systems in a production, mission critical environment diagnosing complex user, application and/or systems problems</span></span></p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">- Acquiring a deep understanding of WSE (Wall Street English) platform applications at the operational level to become the subject matter expert for other departments including product management, engineering, product support and others</span></span></p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">- Responding to unplanned incidents and developing means to reduce downtime and minimize customer impact</span></span></p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">- Providing WSE application upgrade service and assistance to internal and external customers</span></span></p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">- Providing server configuration and rebuild assistance to internal and external customers</span></span></p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">- Working with various teams to prepare for supporting new and/or highly integrated products and platforms</span></span></p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">- Documenting and communicating issue resolutions and instructions in clear concise language for international customers and business partners</span></span></p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">- This position may require participation an On-Call rotation</span></span></p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">- Participating in disaster recovery / business continuity planning</span></span></p> </div> <div> <h2> </h2> <p><span style="font-size:14px"><span style="font-family:verdana,geneva,sans-serif"><strong>Qualifications:</strong></span></span></p> <p> </p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">- 3-5 years experience, BS in computer science or other technical discipline</span></span></p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">- Experience with SQL query and understanding of relational database concepts</span></span></p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">- Strong knowledge of Windows server 2003, 2008 and 2012</span></span></p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">- Strong knowledge IIS version 6 and up</span></span></p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">- SQL server 2005 and up</span></span></p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">- Knowledge of asset management systems (Currently Kace)</span></span></p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">- MSI installer</span></span></p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">- Previous experience supporting Web-based applications</span></span></p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">- RDP, VPN and FTP knowledge</span></span></p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">- Ability to document and communicate issue resolutions and instructions in clear concise language for international customers and business partners</span></span></p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">- Ability to effectively multi-task on a variety of daily work assignments in a challenging, fast-paced work environment</span></span></p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">- Excellent business communication, organizational and time management skills</span></span></p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">- Experience with documentation of complex issues, processes, and procedures</span></span></p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">- Strong analytical and problem-solving skills with ability to think outside the box</span></span></p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">- Ability to understand and clearly explain technical issues to both technical and non-technical audiences</span></span></p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">- Strong team player with the ability to work independently</span></span></p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">- Motivation to learn and share expertise of new skills and technologies</span></span></p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">- Ability to resolve support issues are in a timely and efficient manner</span></span></p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">- Knowledge of various computer systems (tools, services, software, etc.)</span></span></p> </div> <p> </p> <p> </p> <p><strong><span style="font-size:16px"><span style="font-family:verdana,geneva,sans-serif">Apply Here: https://pearson.taleo.net/careersection/ex/jobdetail.ftl?job=1617731</span></span></strong></p>