<p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif"><img alt="" src="/logo/0000000233/260_PMO.JPG" style="height:300px; width:882px" /></span></span></p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif"><strong><span style="font-size:16px">Associate Information Security Assurance Analyst (Certification Management) </span></strong></span></span></p> <p> </p> <p dir="ltr"><span style="font-size:14px"><span style="font-family:verdana,geneva,sans-serif"><strong>Role Description:</strong></span></span></p> <p dir="ltr"> </p> <p><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">The role will be responsible for the timely issuance of digital certificates and ensure that any identified remediation activities are completed. This will include the creation of certificate service requests, generation of certificates. You will follow our security procedures with the goal of enhancing the department’s operational effectiveness such as improving issuance times and/or customer satisfaction<span style="background-color:transparent"> Candidates need to have a good understanding of Operating System Technologies, Certificate Request and implementation process. A knowledge of cryptographic fundamentals is essential along with an overall appreciation of Security technologies and how they are used</span><span style="background-color:transparent; color:rgb(0, 0, 0)">. </span></span></span></p> <p> </p> <p dir="ltr"><span style="font-size:14px"><span style="font-family:verdana,geneva,sans-serif"><strong>Main Responsibilities:</strong></span></span></p> <p dir="ltr"> </p> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif"><span style="background-color:transparent">The main responsibilities of </span>Associate <span style="background-color:transparent">Information Security Assurance Analyst are as follows:</span></span></span></p> <ul> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Primary role is the validation (authentication and verification) of new and renewal customer enrollments to ensure the delivery of a trusted product. Ensures the following tasks are completed by following our policies and procedures.</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Determine if customer’s company is a legitimate legal business entity</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Determine if customer’s company has legal right to use the internet domain name listed on the certificate signing request.</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Verify via third party source(s) that customer’s named contacts are employed at customer’s company and/or have the legal right to request and/or administer the digital certificate.</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Issue the digital certificate or ensure a team member performs this task within SLA.</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Provide World Class customer support:</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Respond to customer’s inquiries regarding the status of their digital certificate and provide the customer with possible solutions to expedite issuance of their order within our Service Level Agreements.</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Escalate unusual customer issues that cannot be resolved in a timely manner.</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Understand Pearson’s product line</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Promote teamwork and a positive work environment for the department.</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Works with team to resolve customer issues.</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Seeks assistance from management to resolve policy, process and procedural issues.</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Achieve and maintain high levels of customer satisfaction</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Actively participate in authentication projects and system implementation as needed.</span></span></p> </li> </ul> <div dir="ltr"> </div> <p dir="ltr"><span style="font-size:14px"><span style="font-family:verdana,geneva,sans-serif"><strong>Additional Objectives and Responsibilities:</strong></span></span></p> <p dir="ltr"> </p> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">The following is a list of the secondary job functions the Associate <span style="background-color:transparent">Information Security Assurance Analyst</span> may be expected to perform depending on their experience level.</span></span></p> <ul> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Process emails and file documents.</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Recommend procedures that maximize operational efficiency and customer satisfaction.</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Build relationship with our customers to ensure customer loyalty.</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Mentor new hires on basic office procedures and product knowledge.</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Ensure customer inquiries are handled according to Service Level Agreements and department goals</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Assess customer issues to identify solutions and clearly recommend the appropriate course of action</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Provide superior customer service and build successful long-term relationships with external clients to ensure customer loyalty</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Actively utilize the Knowledge Base the resolve customer and internal inquiries</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Demonstrate ability to accurately gather information and document customer issues through the Service Management toolset.</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Actively support achievement of team goals, objectives and compliance with contractual service level</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Ability to work independently and as part of a team</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Work non-standard business hours as required to connect with global resources</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Ability to communicate effectively with various technical and business teams across the world</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Ability to handle large sets of data collection</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">General understanding of security</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Comprehensive Understanding of SSL / Certificates (requests, generation, use, revocation)</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Comprehensive skills with various SSL / Certificate generation technologies such as Comodo.</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Intermediate skills with Google applications such as Google Sheets and Google Docs</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Intermediate skills with Office Excel</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Ability to manage a significant number of contact leads at any given time</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Identify risks posed to Pearson and its customers and input into remediation activities</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Effectively manage workload</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Embrace a culture of continuous service improvement and service excellence</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Stay up to date on security industry trends.</span></span></p> </li> </ul> <div dir="ltr"> </div> <p dir="ltr"><span style="font-size:14px"><span style="font-family:verdana,geneva,sans-serif"><strong>Qualifications: </strong></span></span></p> <div dir="ltr"> </div> <ul> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Basic knowledge of Validation processes and procedures</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Basic knowledge of PKI and SSL technology</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Ability to support across one or more: Brands (Verisgin, Comodo, Thawte, GeoTrust)</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Platforms / Tools (MMAVIS, AMT, OPS, VCC/E, TCC/E)</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Strong interpersonal skills</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Customer-focused and can demonstrate mastery of customer service skills</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Excellent written and oral communication skills</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Proficient in Microsoft Office Word, Excel, Outlook, and PowerPoint</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Posses a positive attitude and outlook</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Strong problem solving, analytical, and critical thinking skills</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Ability to multi-task</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Responsible for 100% compliance of our validation procedures</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Strict attention to detail and accuracy</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Be proactive, self-directed, detailed, and organized in order to take lead of any situation</span></span></p> </li> </ul> <div dir="ltr"> </div> <div dir="ltr"> </div> <p dir="ltr"><span style="font-size:14px"><span style="font-family:verdana,geneva,sans-serif"><strong>Experience/Education:</strong></span></span></p> <p dir="ltr"> </p> <ul> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">1 year of experience in a direct customer support role.</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Good understanding and experience with protocols like SSL/TLS, TCP/IP, UDB, OCSP, COM/DCOM/RPC, LDAP.</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Hands on experience with web services and associated frameworks like SOAP, REST, and WCF.</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Good understanding of PKI concepts and standards including but not limited to X.509, CRL, FIPS, various cryptographic algorithms and hashing types.</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Associate’s degree/vocational school training or equivalent job experience.</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Be proactive, self-directed, detailed, and organized.</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Ability to support across one or more brands. Customer-focused and can demonstrate mastery of customer service skills while addressing customer concerns.</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Ability to work individually as well as in a team environment</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Excellent written and oral communication skills.</span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Possess a positive attitude and outlook. </span></span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif">Knowledge of ITIL methodologies and technologies.</span></span></p> </li> </ul> <ul> <li dir="ltr"> <p dir="ltr"><span style="font-size:12px"><span style="font-family:verdana,geneva,sans-serif"><span style="background-color:transparent">Above all, must have a passion for Security.</span></span></span></p> </li> </ul> <p> </p> <p><strong><span style="font-size:16px"><span style="font-family:verdana,geneva,sans-serif">Apply Here: https://pearson.taleo.net/careersection/ex/jobdetail.ftl?job=1617664</span></span></strong></p>